“Wow so helpful 👏 helped us so simple dropped huge amount against what our current provider are trying charge us 160 pound month when there is now way we using that ridiculous amount. Thanks for dropping our price saving us money so pleased.”
“Just had my query on moving my smart meters dealt with by Garima Kamur. She was very helpful and explained the process to me very clearly. Thank you Garima.”
“The call handler jack frm leicester was excellent , talked things through with me and answered my questions and put me at ease as ive been with my current supplier since 2013 and was nervous about switching .”
“Spoke to Parveen today about increasing my DD, very understanding lady with immediate knowledge of my account, no waiting around, just basic help from Octopus staff.”
“Had a most enjoyable conversation with Vicky who was exceptionally helpful and understanding - she's most professional. Octopus representatives have always provided super service. Thank you Octopus and thank you Vicky.”
“had a query regarding my bill, which I had to go through quite a lot of payments, I spoke to Doris, who was very helpful, and went through everything meticulously with me, and then emailed me back with a credit to my account, as a goodwill gesture, a big thumbs up to them on this occasion, 👍👍👍”
“Mandy was so helpful, I’m actually very impressed with how she helped and supported me on the call. She was knowledgeable, friendly and again very very helpful”
“Doris was very kind and helped me in an excellent way, thank you very much again. If I had any other problems or questions I would be happy to be able to talk to Doris again
Thanks you
Davide”
“Spoke with Innocent today who answered all my MANY QUESTIONS providing me all the answers I needed. He made me laugh and genuinely brought a smile to my face. Great Service as always from Octopus. Thank you”
