“A big thank you to Jack who I spoke to today. He promptly resolved the issue with our account, clearly explained our options and suggested the best solution for our situation.”
“Spoke to a person that sorted everything out. Added another account to yourselves. Excellent customer service compared to most other electric suppliers”
“it took a little bit of time to get to speak to a human but at least and very importantly it was great to be able to speak with customer service team. It was a pleasure chatting with Dexter who was pleasant and helpful from the very first moment. This makes such a difference and customer service is a one of the important reasons for choosing a company. Dexter helped navigate the opening of the business account which was not easy to do online. There are often grey areas which require talking things through with a representative when ticking the boxes does not cover the particular situation.
Great reference for customer relations and one of the reasons we are switching to Octopus”
“Never had a problem with this supplier and have found its custoner service team one of the best that I've ever come across. They went the extra mile to ensure our meters were giving correct readings afte a couple of anomalies appeared and advised us going onto another Octopus tariff that gives us overnight electricity â…” cheaper per KwH.”
“By chatting with Vicky today to discuss my tariff options. She was delightful to talk to and extremely helpful - hope I get to speak with her again in the future. Having said that, all your operative are excellent - but Vicky 'takes the biscuit'!! Keep up the good work.”
