“I've read a lot of the bad reviews on here and am really surprised. I've been with them for around 3yrs, had absolutely no problems.
They have been nothing but helpful and supportive especially through the pandemic. Yes they have said they're raising my DD but I emailed them saying no, I can't afford it, they have always accepted my lower offer. They are the only company to tell me I may be eligible for help as I'm on a low income and given it. They are responsive and listen. Can only assume the people on here giving bad reviews got a 'bad apple' in an otherwise great barrel.
Sorry but for me they are an A** provider.”
“Very good to deal with, quick response via IT on info or queries, cannot really fault them at all. They have put together a good business model based mainly in my opinion on there IT presentations making use easy.”
“I have just switched to octopus It couldn't have been simpler I had a lovely gentleman called Jake W he was so helpful patient so I would like to say a big thank you to him.Sharon Day.”
“Have just had a smart meter fitted within a week of asking .
Meter fitted by Ben who did a great job .
However a friend is having trouble getting a bill from octopus despite sending in meter readings . She is finding it hard to get someone to help . I’m sorry about this as I persuaded her to change companies and now I feel let down .”
“After being with Green Star which was a nightmare Octopus was
the complete opposite
They make it so simple
to give readings and you
can speak to people who
Know what they are doing”
“very good suppliers and 50 pounds of if you use this link ~ share. Octopus. energy / onyx~ wren 42 if you use you'll get 50 pounds off first bill so nearly 6 weeks of electricity FREE”
“I have seen the other reviews but we have been with Octopus for about three years with absolutely no problems. I particularly like their website which is crystal clear and easy to use.”
“Excellent customer service, good communication, tariffs are good. Direct debit has never changed. Would not swap supplier. Octipus energy keep everything simple, unlike other suppliers who start off cheap to entice you, and slowly put their prices up. Best energy supplier by far!”
“They are not only green, but considerably less expensive than my last supplier, who insisted on a ridiculous annual usage in spite of drastically changed personal circumstances.
Over the last 3 months, as I have provided monthly meter readings, they have agreed to reduce my monthly direct debit considerably. This instant correspondence with customers is really excellent!”
“I would like to thank Sinead who was in G46 area tonight & noticed that my neighbour had left their keys in their front door, after knocking the door she handed them in to me. I returned them to one very happy & grateful neighbour tonight.Thanks so much Sinead x”
“Have just fixed tariff with Octopus for a third year. Good customer service, emails answered promptly. Statements almost immediate and very clear. Advance notification of DD collection date, and reminders to send in monthly meter reads. You get one spin per month, per fuel on the wheel of fortune. I have won on 2 occasions. Statements easily available to view from previous months. No exit fees. FREE welcome £50 credit: using
share.octopus.
energy/mint-koala-381”
“50£ cashback with this link share.octopus.energy/snow-bear-351
Cheap and easy to understand the bills, competitive price after one year, no like other company when you get a good price only the first year. Give any reading whenever”
“50£ cashback using this link, after few years still can get a competitive renewal tariff. Most of other company are cheap only one year. With this code you get the cheapest price for a year. Green, easy to understand bills and meter reading whenever you want
share.octopus.energy/snow-bear-351”
“I have had an extremely good customer service from Octopus. They have communicated quickly and efficiently and are always happy to help me. I am very happy with this energy provider and I cannot recommend them highly enough.”
“Wow. This company is SO easy to deal with. Always able to get someone on the phone when I don't understand my bill. Responsive over email. I've never won anything, but I love spinning the little prize wheel when I do my monthly meter reading. I'm writing this review because I needed to end my service (I'm moving out of the country) and have spent hours of my life this week on the phone with other utility companies who want to argue and give me the runaround before I can end my contract. I got online and ended my Octopus service with 3 clicks, no hassle. That process epitomizes my entire experience with Octopus - easy, straightforward, and customer-oriented. So instead of spending my time arguing about how I'm really leaving the country, and really need to cancel my service, I'm taking the time I saved and saying a massive THANK YOU to Octopus for being the only utility company I've actually enjoyed interacting with whilst in the UK.”
“I am giving Octopus energy a 5 star rating because of my recent dealings with them.
Which other company would advise their customer to reduce their monthly payment to them? And I am paying less now than when I was with my previous supplier. I am very happy with the excellent service I am receiving.”
“This is a first class company to deal with. Customer service is excellent. They email you for a meter reading, your bill is ready within 24 hours. They keep you up to date by email of any offers which will save you money. Changing tariffs is so easy and done 'here and now' when requested well done guys. Keep up the good work”
