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Octopus energy Reviews

4.3 Rating 8,039 Reviews
82 %
of reviewers recommend Octopus energy

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Octopus energy 5 star review on 20th May 2025
Alex
Octopus energy 5 star review on 16th May 2025
Jane
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 30th April 2025
Anonymous
Octopus energy 5 star review on 12th April 2025
Ron TANSER
Octopus energy 1 star review on 10th April 2025
Jamesc
89
Anonymous
Anonymous  // 01/01/2019
I transferred to Octopus a couple of years ago due to the tarifs lower than other suppliers. I deal with my own account online,submit my own meter reads and add DD change dates and amounts according to charges and not massively being in credit. As a customer I take responsibility for my readings and controlling my account. Understandably not blaming the price rises on the energy supplier. I understand the system thats why. Octopus Energy is a good company I have no complaints at all in over 2 years with them
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Posted 3 years ago
Very good and give clear information about options and tariffs available etc. Also excellent customer service. Reasonable pricing
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Posted 3 years ago
We had cause to need the customer services team at Octopus and they really tried hard to help sort out the issue we had. I would definitely recommend them to anyone looking around for a reliable energy provider.
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Posted 3 years ago
Transparent website. E mail communication is fast and efficient also. Best energy company i have ever been with.
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Posted 3 years ago
Great company just renewed my tariff with them. They provide good communication regarding account and payments.
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Posted 3 years ago
I recently changed to this company and was pleasantly surprised to find an email address to which I could send my queries and which were answered within a day or two. The energy company I left just sent acknowledgements took days to give an answer and then gave answers nothing to do with the query. So I am very impressed with the customer service of this company. One of the reasons I chose this company was that if you left them they did not charge exit fees.
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Posted 3 years ago
Hi, I have been with Octopus energy for 18 months without any problems. Switch now to get the best deals. Use my link below (simply copy and paste into your browser) to get £50.00 off your first bill or if you are a business £100.00. share.octopus.energy/ruby-kiwi-10 Octopus are the cheapest at the moment for my postcode
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Posted 3 years ago
Joined Octopus Energy recently, competitive prices and great service - use my link for £50 CREDIT towards your upcoming bills when switching share.octopus.energy/ denim-sun-5
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Posted 3 years ago
Octopus energy is a very fair and helpful company who always listen to their customers needs and have been rated by which as being the best energy supplier
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Posted 3 years ago
Great service from Octopus energy My smart meter was not working properly phoned octopus and could not believe they had a engineer at my house within two hours who fixed the problem I was very impressed would recommend Octopus 100%
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Posted 3 years ago
It is so simple to send your readings communication with this company is second to none would recommend all the time .
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Posted 3 years ago
I have been with Octopus over a year, and it is the best move I have ever made. Have now mived to Green Energy Supply with them which is excellent- best ever price for Dual Fuel I have ever had. Excellent customer service who are always happy to help, also polite, and friendly, which gives me so much confidence in having Octopus as my energy supplier. A huge thank you to all. 👌.
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Posted 3 years ago
I have been an Octopus Energy customer about five years. I rate then as a super company, why? ……. I pay less now on standing order than I did five years ago with a different provider; The billing is straightforward; The choice of different tariffs is limited and therefore makes the choice easier and less confusing; The bill will tell you if there is a cheaper tariff for you and how much you may save; If I have a query or question, I e-mail and get a result quickly and clearly; I have recommended a few people and get rewarded for my trouble, which I would do regardless of the reward. Thank you Octopus!
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Posted 3 years ago
I love Octopus energy. They have real people like Krystal, who respond more quickly than you think they are going to. I have had so much stress from awful customer service elsewhere( and cancer twice) that a smiling efficient email is worth a lot.
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Posted 4 years ago
Superb telephone service
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Posted 4 years ago
Wow I was on the fence about going with these guys until I read the angry comments about how they pulled ads from GB news. Couldn't be happier to join up now.
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Posted 4 years ago
Great service and good deals - moved from Bulb which was a shambles. Even more impressed with your stance on GB News which shows that organisations can be morally and ethically sound and can make a valid stance against fascism.
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Posted 4 years ago
Keeps customers informed on how much energy is being used and have incentives to keep customers interested in participating.
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Posted 4 years ago
Good tariff rate with this supplier, easy hassle free switch, no problems at all. Sign up with my link below and u and I earn Free 50 credit- https://share.octopus.energy/nice-peach-194
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Posted 4 years ago
Great rates, just purchased an electric vehicle and the octopus go tariff is ideal, the referral scheme is great offering £50 Great rates, just purchased an electric vehicle and the octopus go tariff is ideal, the referral scheme is great offering £50 credit for new customers using this: share.octopus.energy/fawn-queen-536
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Posted 4 years ago
Octopus energy is rated 4.3 based on 8,039 reviews