“The lady on the phone was really helpful explaining everything I asked and made my switch from British Gas very simple. Refreshing change as British Gas’s customer services was the worst I had ever experienced even worse than BT and that’s saying something. Thanks for all the help 👍”
“This energy company offers great fixed rates and great tariffs there customer service is excellent and the talked me through everything I needed to know about my Bill's and the energy tariffs available great services I'd recommend them to my friends and family”
“I rang at 4:59pm with one minute to spare to speak to someone at octopus, to my surprise a lovely man answered called Innocent, he was an absolute pleasure to talk to and was very extremely helpful! He really is great at his job :) (he deserves a raise)”
“We got a good deal and was able to speak to someone called Rahim without an automated system. He explained things well and enabled us to be confident in our decision ,having been loyal to our previous company for years.”
“When I initially spoke with Joshua, regarding a query I had with my online application. He explained why he had to intervene in this instance. He answered all my questions without hesitation and clearly, he was polite and reassuring he allowed me to feel confident that he had completed everything I had asked to be done.”
“Answered all the questions I had as a first time customer moving into a new flat with a key meter, I wasn’t sure how changing over would work and how to switch to a smart meter so I was grateful for all the clear help and advice!”
“I called to get some reassurance, about my application , due to previous treatment by another supplier ,
Tom was friendly and attentive,he emailed me to confirm that the application has gone through on the phone.
Very good customer service , felt very, naturally and non robotic”
“Dexter is probably one of the best customer service agents I’ve spoken to!
Considerate, took his time with me as I was so indecisive.
Excellent conversation, sprinkled with humour and advice.
AI is never going to compete with the human touch.
Thank you Dexter.”
