“Bebe was extremely helpful and patient, I've found octopus energy to be very straight forward since moving house.
It's also the most affordable, we're also getting a smart meter installed soon too!”
“Holly was very helpful. I do hope that after 6 months of trying to get my smart meters that your company fitted that at last an Engineer is due to come out to make them work? I wait with baited breath as I don't hold up much hope!
Peter”
“Doris was very helpful helping me to decide if I was benefiting from a night/day rate now that my husband has retired.
The call was answered promptly and the email I received explaining the new tariff was easy to understand. I have been with Co op/ octopus for many years and will continue to do so.”
“Have transferred six business accounts over from SSE as we are so fed up of the apparent difficulty and complexity that has been involved just to get accurate bills and pay them. Dexter was very helpful with organising the change over and confirming the detail.”
“Very pleased with the way my switch was handled, Thomas was polite, informative and made the experience very easy. He made sure I had all the information I needed and his advice was very helpful. If this is how Octopus treat there customers then I look forward to a long and happy relationship.”
“My telephone call was answered promptly, I spoke to Shohidul who was courteous, professional, friendly and answered my query immediately. Highly recommended.”
“I was treated in an outstanding perfect way today. Innocent was polite, friendly and knowledgeable. He answered my questions and treated me with utmost respect and he went the extra mile. Outstanding customer service. Octopus are head and shoulders above other energy customers”
“Hi, I can't wait to change my current supplier to Octopus. Thomas, was very helpful explaining to me all the details of my deal, and as a result I had joined the company. thanks Thom!”
“I gave 5 stars because the customer service person I spoke too was very professional and very helpful and made me feel at ease iam so glad that I chose octopus as my energy supplier from a very happy new customer thankyou”
“The lady on the phone was really helpful explaining everything I asked and made my switch from British Gas very simple. Refreshing change as British Gas’s customer services was the worst I had ever experienced even worse than BT and that’s saying something. Thanks for all the help 👍”