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Octopus energy Reviews

4.3 Rating 7,992 Reviews
82 %
of reviewers recommend Octopus energy

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Octopus energy 5 star review on 20th May 2025
Alex
Octopus energy 5 star review on 16th May 2025
Jane
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 30th April 2025
Anonymous
Octopus energy 5 star review on 12th April 2025
Ron TANSER
Octopus energy 1 star review on 10th April 2025
Jamesc
89
Anonymous
Anonymous  // 01/01/2019
Quick, Polite
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Posted 6 months ago
Bebe was extremely helpful and patient, I've found octopus energy to be very straight forward since moving house. It's also the most affordable, we're also getting a smart meter installed soon too!
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Posted 6 months ago
Holly was very helpful. I do hope that after 6 months of trying to get my smart meters that your company fitted that at last an Engineer is due to come out to make them work? I wait with baited breath as I don't hold up much hope! Peter
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Posted 6 months ago
Been was really helpful and spoke through everything that was available
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Posted 6 months ago
Doris was very helpful helping me to decide if I was benefiting from a night/day rate now that my husband has retired. The call was answered promptly and the email I received explaining the new tariff was easy to understand. I have been with Co op/ octopus for many years and will continue to do so.
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Posted 6 months ago
Excellent service and quick to sort out what we needed to do and why we called. Areeba was very good in her service!
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Posted 6 months ago
Have transferred six business accounts over from SSE as we are so fed up of the apparent difficulty and complexity that has been involved just to get accurate bills and pay them. Dexter was very helpful with organising the change over and confirming the detail.
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Posted 6 months ago
Very pleased with the way my switch was handled, Thomas was polite, informative and made the experience very easy. He made sure I had all the information I needed and his advice was very helpful. If this is how Octopus treat there customers then I look forward to a long and happy relationship.
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Posted 7 months ago
My telephone call was answered promptly, I spoke to Shohidul who was courteous, professional, friendly and answered my query immediately. Highly recommended.
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Posted 7 months ago
Ella very helpful
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Posted 7 months ago
My call was answered quickly, and I spoke to Jacob, who was very helpful. He answered my questions patiently and fully.
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Posted 7 months ago
Very helpful customer service from bal very professional
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Posted 7 months ago
Very helpful customer service and friendly helped with my query
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Posted 7 months ago
I was treated in an outstanding perfect way today. Innocent was polite, friendly and knowledgeable. He answered my questions and treated me with utmost respect and he went the extra mile. Outstanding customer service. Octopus are head and shoulders above other energy customers
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Posted 7 months ago
really pleased with how quickly my issue was dealt with, Ivita was polite and helpful.
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Posted 7 months ago
Hi, I can't wait to change my current supplier to Octopus. Thomas, was very helpful explaining to me all the details of my deal, and as a result I had joined the company. thanks Thom!
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Posted 7 months ago
I gave 5 stars because the customer service person I spoke too was very professional and very helpful and made me feel at ease iam so glad that I chose octopus as my energy supplier from a very happy new customer thankyou
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Posted 7 months ago
Izzy was amazing and really helpful. Had a laugh aswell not just a boring customer service call like normal with these companies.
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Posted 7 months ago
Excellent conversation with Mark who provided me with clear information and dealt with my query efficiently. Many Thanks
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Posted 7 months ago
The lady on the phone was really helpful explaining everything I asked and made my switch from British Gas very simple. Refreshing change as British Gas’s customer services was the worst I had ever experienced even worse than BT and that’s saying something. Thanks for all the help 👍
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Posted 7 months ago
Octopus energy is rated 4.3 based on 7,992 reviews