“Very happy to give a review. Have chosen to switch to Octopus following recommendations from friends and family - mainly based on the tariff choices available. I also like the fact that Greg Jackson, the CEO and founder of Octopus has a YouTube channel and speaks directly to the public. However, my main reason for leaving this review is about the customer service I recieved. Areeba was very patient and took time to go through a lot of details in a way that appreciated that taking in a lot of new information can take time - I didn't feel rushed in any way.”
“Octopus responded quickly with a short holding time (that played my preselected song Living Doll by Cliff Richards, so holding was even quite enjoyable). Nathan from Team Cov-12 answered and they were personable, efficient and solved my query in a matter of minutes. My query was about billing and they already had my account details pre-loaded and offered solutions tailored to my needs. It was clear that Octopus energy put my needs first in delivering their service and a solution. Thanks Nathan and team Octopus!”
“Could not have wished for a more helpful person than Parveen. Very understanding due to the fact I am definitely a dinosaur where technology is concerned.”
“Bebe was polite, friendly and helpful. She talked me through setting up an account for an empty property that's up for sale. The whole process was done and dusted in under 10 minutes. Thank you!”
“Kieran on behalf of octopus energy was able to answer my query very promptly and efficiently. It was a pleasure to connect to him as he was so efficient.”
“Whenever I contact octopus they are always friendly and very helpful. I'm glad for the past few years I swapped to them they have been more helpful and accomidating than any other company. I will be with them for many more years.”
“I contacted Octopus to Switch from my current supplier who have provided shocking customer service. It was so refreshing to speak to Rahim who was polite, friendly and helpful. I felt reassured I was in safe hands. My o my regret is not switching sooner!”
“I had my old meters replaced with smart meters by two Octopus engineers, Leo and Benjy, today 21.01.2025, and I couldn’t be more impressed with the service they provided. Leo, in particular, stood out with his professionalism, competence, and well-organised. He worked efficiently and ensured the job was completed cleanly and properly.
What I appreciated most was Leo's polite and supportive attitude. He took the time to answer all my questions thoroughly and made the entire process seamless. It’s clear he takes pride in his work and values customer satisfaction.
Thank you, Leo and Benjy, for your exceptional service!
Regards,
Ali”
“I rang today to switch to Octopus after having a horrendous phone call with my present supplier. Mandy was very good and gave me all the information that we required, she was very professional in her manner, which made us decide that we wanted to switch ASAP. Mandy gave us a date which was only a few days away, and we decided to go for it. We'll done Mandy.”
“I called Octopus this afternoon, it was answered immediately & I was passed to an actual person with in minutes The young man Ola was extremely helpful, polite & efficient. I had not received my gas account & wanted up to date readings.
He got the relevant details & emailed me the readings & charges within minutes.
It is so good to find a company you can actually speak to & get a problem resolved so quickly. Thank you”
