“Conner was very helpful after I had problems with emails to them. He sorted it out and made the switch over process so easy and quick. Thank you Conner.”
“I am a new customer and what a difference in customer care and attention. Kai was very helpful and talked me through everything. Quick and simple set up. Very pleased with my first experience with Octopus.”
“I spoke to Kai who was charming efficient and a delight to speak too. Everything was done quickly and efficiently. It was to switch my business energy as l already have my domestic energy with them. Have always been extremely satisfied and would recommend.”
“Zak, was very friendly and efficient. He answered all my questions, so I now am Octopus customer. It's a shame my previous company OVO aren't so easy to deal with.....”
“Called today to change our supplier to Octopus. We have several question and all were answered in a friendly professional way. The process was completed very quickly, dates given for, monthly debit amount and change over and we were done!”
“I contacted octopus energy to start the switch of my energy supply. Amaan was very helpful and pleasant to deal with explained everything very clearly.
Would definitely recommend.”
“I had a query and spoke to Thomas who was very helpful and pleasant to speak with. He dealt with my query promptly and answered my questions clearly.”
“I received an email from octopus suggesting the direct debi be decreased on my mothers account and she wants to stay in credit so we didn’t want this to happen. Got through to octopus within 3 minutes on hold and spoke to Mamie. What a delightful lady she was that amended mums D/D back to its original amount with no fuss and so I then wanted to know if I was on same tariff as mum; although I was paying more, Mamie advised me I could changed to a “fixed” tariff that isn’t fixed as you can opt to another tariff at any time, without any exit fess and this tariff would save me money. Such a simple conversation that was made so easy because of Mamies excellent communication and knowledge and within 5 minutes, I’ve changed tariff, saved money and she’s even told me when to next check my account to see what the next change of tariffs will offer me. Thank you Mamie for your very personable and helpful nature and for making a dreaded phone call so quick, easy and great for my budgeting.”
