“Having lost my job 3 months ago I have been juggling payments with bills and found myself now in a position where I have had to contact Octopus and explain my situation.
Paula who I had the pleasure to deal with was absolutely amazing she listened to my situation and immediately put me at ease which was a breath of fresh air to previous energy providers I have had dealings with over the years.
Octopus have a great reputation and there is a very good reason for this ! they employ people who care about the customers and care about the service they provide.
Paula was polite and took control of the situation explaining exactly what was going to happen.
Thank you Paula you are a credit to the company”
“Took 6 minutes for the phone call to be answered. But once answered by Bebe, she helped me with all my queries and helped me switch over. Everything was smooth and she was very kind and polite through the whole call. Would definitely speak to her again 👍”
“A refund I was due didn't appear in my bank account. I spoke with Parveen and she got straight on the problem and could see the issue. She raised the matter for the repayment internally and I hope to receive it back shortly. She was very good and easy to communicate with.”
“Have been having problems with my smart meter with no result by email or text. Took the bull by the horns and spoke to Vicky at customer services who was amazing ,very very helpful a credit to the company, can not praise this person enough well done octopus.”
“Vicky J was very helpful with my query and she resolved everything over the phone.
The assurance she gave me made me feel very relaxed. She made the needed corrections to the bill that was generated in my name.
I really appreciate the customer service I received from Vicky.”
“Conner was very helpful after I had problems with emails to them. He sorted it out and made the switch over process so easy and quick. Thank you Conner.”
“I am a new customer and what a difference in customer care and attention. Kai was very helpful and talked me through everything. Quick and simple set up. Very pleased with my first experience with Octopus.”
“I spoke to Kai who was charming efficient and a delight to speak too. Everything was done quickly and efficiently. It was to switch my business energy as l already have my domestic energy with them. Have always been extremely satisfied and would recommend.”
“Zak, was very friendly and efficient. He answered all my questions, so I now am Octopus customer. It's a shame my previous company OVO aren't so easy to deal with.....”
