“Today I spoke to Isabella.
Isabella was professional but had empathy, putting me at ease as I have been under a lot of stress financially.
I then received the forms promised, within minutes to my email address.
All I can say is thank you very much for your help so far.
I didn't want to bury my head in the sand and financial struggles can sometimes make you feel you want to do that or there is no other option but to do that but I can only say Don't, Octopus Energy will try to help you as I have found today when speaking to Isabella.
Warmest Regards
Hadiyah”
“Paula - Cov 12 was really helpful advising me. She also suggested other places I could check if I am eligible for more help.
Top rate customer service.
Thank you.”
“Having had ‘meter problems’ since last June, I found out about it in December and spoke to Octopus.
A couple of emails went back and fore without any progress.
I spoke to Paula yesterday (23/1) and received a voicemail and email today to say it’s all sorte, the meters are communicating and I have an up to date bill.
Thanks.”
“Kai was very helpful. It makes a pleasant change to speak to someone, rather than register online, to arrange a change of provider. Much easier for the customer.”
“The adviser I spoke to today Vicky went out of her way to sort a problem I have head for years regarding my gas meter and gas suppliers and which until today no one seemed able to deal with
Good to see someone so helpful in business”
“Dexter was outstanding on the call made everything super simple and did what i needed in no time at all, very thorough with his explanations of everything, definitely recommend”
