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Octopus energy Reviews

4.3 Rating 7,982 Reviews
82 %
of reviewers recommend Octopus energy

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Octopus energy 5 star review on 20th May 2025
Alex
Octopus energy 5 star review on 16th May 2025
Jane
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 30th April 2025
Anonymous
Octopus energy 5 star review on 12th April 2025
Ron TANSER
Octopus energy 1 star review on 10th April 2025
Jamesc
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Anonymous
Anonymous  // 01/01/2019
Dexter dealt with our technically difficult situation (no mobile signal, no smart meter etc) in an extremely knowledgeable and confident manner, showing a comprehensive and in depth knowledge of his trade. A courteous person who does Octopus Energy a great deal of good..
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Posted 6 months ago
Great helpful service Thank you
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Posted 6 months ago
Thank you Alex you made everything so easy for our swap to Octopus. The way you explained everything was amazing 🤩 Thanks again 🄰
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Posted 6 months ago
Absolutely brilliant help can not find anything to complain about. Everything was resolved instantly. Amazing.
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Posted 6 months ago
Good service Good listening that I have to say
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Posted 6 months ago
Having used Octopus for years for my domestic accounts, I wanted to switch the business account for the charity I work for. Areeba and Chris were very helpful and informative, and made the whole switch incredibly easy. Between them they were brilliant.
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Posted 6 months ago
Nathan from Team Cov-12 was a great help. He was persistent even when my phone line kept cutting out! Thank you.
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Posted 6 months ago
They are brilliant, they have saved me by giving me a refund so that I can get groceries, as I am one of the ten thousand pensioners worst hit by Rachel Reeves cutting out the winterfuel payment. I am on the new state pension so am six pounds over the monthly limit, to claim pension credit. That shows it is set too low. So am extremely grateful to octipus for the refund.
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Posted 6 months ago
Absolutely straightforward and explanations clear. Gave choices but highlighted cheapest option. Conor made everything easy
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Posted 6 months ago
Mark understood problem and kept me informed as he resolved the issue. Dealt with in a very friendly and competent manner. Thanks.
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Posted 6 months ago
Joshua was a great help, very clear and well spoken. kind and helpful making the switch very simple and pleasant.
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Posted 6 months ago
The girl, was so helpful , went through our statement, understood , empathised.
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Posted 6 months ago
Just moved into a new property, as a massive over thinker, Joshua put my mind at rest and helped at every step. Thank you.
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Posted 6 months ago
Genuine review!! Absolutely brilliant, from start to finish. I had a complication with my bill, and everything was excellently explained for me. Really helpful staff, the girl on the phone was very helpful, genuine and welcoming. Honestly cannot recommend enough. She was brilliant.
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Posted 6 months ago
Dexter was super knowledgable and friendly, nothing was too much trouble and he made the whole experience of opening a new account quick, easy and straightforward. It was a pleasure speaking with him today.
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Posted 6 months ago
Phone answered very quickly, even though it was almost closing time, Connor was very patient with me as I’m not very tech savvy! He set everything up very quickly and easily
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Posted 6 months ago
Best service I've received yet from Isabella K. Extremely helpful and friendly and got my parents a fantastic deal which we are all very happy with. Will definitely recommend Octopus to family & friends šŸ‘
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Posted 6 months ago
The efficiency & professionalism of the phone call.
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Posted 6 months ago
very professional and supportive
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Posted 6 months ago
Jacob (Team-COV2) very helpful today. Explained that BMW have changed the way their EVs charge and that a workaround is possible. Very patient and clear explanation - well done and thankyou!
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Posted 6 months ago
Octopus energy is rated 4.3 based on 7,982 reviews