“The person that i spoke to today Ella team cov 12
Ella was very competent and polite she answered all my questions in a way that it easy to understand and made it possible to make my mind up of which tariff was best for my situation”
“When I had to ring up because my gas account bill was not on my statement it was simple as anything to get it sorted and the person I spoke was polite and very very helpful, I also got to change my tariffs to save me even more money. i have been with Octopus since they took over from Co-op power and have never had any complaints about them, they are always very helpful when ever I have had the need to ring. So would recomend to anyone Thank You for your help today”
“I would like to commend the service you provided today. Having received my bill for mid-Dec2024 to mid-Jan2025, I was astonished to note how high it was, especially the gas element. Your member of staff, Mandy was patient and helpful throughout our long conversation. She took me through the detail of how my Nov/Dec units differ from my Dec/Jan. She offered advice and guidance for energy usage in my home and went as far as looking up my digital App which I use when I am away on holiday. After useful discussion, we agreed on a manageable increase of my current DD to Octopus and she followed on from the call to send me a copy of my Salus App. Mandy was respectful, articulate and knowledgeable and so I thank you again for your top rate service and this positive interchange.”
“Today, I was lucky enough to speak with Christina, one of Octopus's UK customer service helpers.
I had a number of issues connected with taking over the utilities account for a house, when the tenants moved out.
I spoke to some customer service people in S Africa, who - not only seemed to be unaware of how to help set up the account in my name, they managed to remove my home account from the online front page of my account. (!!)
Today, my phone number was not recognised as being attached to my account. No reason for this, the number has not changed.
Christina was kind, helpful, informed, knows how to do her job, and has a friendly manner. A sigh of relief to deal with her after the S African fiasco.
Christina arranged for my direct debit to begin working, for my phone number to be recognised, confirmed the new account was up and running and reassured me that the '3rd party debt collectors' would not be coming to my home, as suggested in an undated letter from Octopus, when I was unable to pay my bill, even though I had set up a direct debit to do this.
Well done, and thank you, Christina.
Your help, capability and reassurance means a lot to me.
Helena Brown”
“Zac was very helpful and had patience when I was looking for relevent information. Makes a very pleasant change from some other call centres. Thanks.”
“I recently contacted your team to sign a contract, and I had the pleasure of speaking with Amaan. He was incredibly kind, professional, and patient. Amaan took the time to explain the service clearly, even repeating it two or three times to ensure I fully understood, as English is not my first language.
I truly appreciate his patience and the exceptional customer service he provided. Please extend my thanks to Amaan for making this experience so positive.
Eugénia”
“I've been thoroughly impressed with Octopus energy commitment to renewable energy, transparency, and customer satisfaction. Their competitive pricing, flexible plans, and exceptional customer support have made managing my energy needs a breeze.
To diversify my portfolio and support sustainable initiatives, I recently discovered Trade Crypts . c o m .This innovative investment platform offers:
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Octopus energy values align with Trade Crypts' c o m, innovative approach to sustainable investing. If you're looking for a reliable energy provider and a cutting-edge investment platform, I highly recommend Octopus energy and Trade Crypts!”
“Very happy to give a review. Have chosen to switch to Octopus following recommendations from friends and family - mainly based on the tariff choices available. I also like the fact that Greg Jackson, the CEO and founder of Octopus has a YouTube channel and speaks directly to the public. However, my main reason for leaving this review is about the customer service I recieved. Areeba was very patient and took time to go through a lot of details in a way that appreciated that taking in a lot of new information can take time - I didn't feel rushed in any way.”
“Octopus responded quickly with a short holding time (that played my preselected song Living Doll by Cliff Richards, so holding was even quite enjoyable). Nathan from Team Cov-12 answered and they were personable, efficient and solved my query in a matter of minutes. My query was about billing and they already had my account details pre-loaded and offered solutions tailored to my needs. It was clear that Octopus energy put my needs first in delivering their service and a solution. Thanks Nathan and team Octopus!”
