“I had a lovely girl answer the phone. She reassured me and offered financial help if needed. Also flat rate taffif and explained all to me.
She mentioned heated throws and my new oil heater costs. Excellent service and charming lady. Thank you x”
“I wish I got the name of the super helpful lady I just spoke to on the phone! Really reassuring and explained things well for someone who really doesn't understand bills/technology!”
“Myla was excellent so helpful and patient She kept assuring me how easy it is to switch suppliers and feel free to ring if I had any problems I'm an older lady with very little technical knowledge but she was very helpful Would definitely recommend Octopus”
“Really helpful knowledgable customer service. Connor very quickly understood my needs and explained all the things that might affect my particular situation”
“Isobella: finally spoke to someone who had knowledge and patience to advise me on how to get my smart meter to work. Also, Isobella took time to advise me on a few other queries I had.”
“I couldn’t decide whether to change from flexible tariff to fixed. Bal sent me a very helpful email with a link to fixed price information which made me feel more comfortable with my decision. Bal was very efficient in replying to my emails.”
“I had been contemplating a switch for some due to tardy services of another provider, and fellow club members were positive about Octopus.
Thomas patiently talked me through the tariff options and solar power export options.
The switch was very straightforward and I hope to move to the outgoing Agile rate to get the best returns for my solar panels and battery once all the devices and certificates are recorded.”
“Was worried about changing supplier, Dexter was so helpful and nice, made me feel confident don't think I'd have changed without his kind and patience manner, thanks again Dexter.”
“I called to ask about the compatability of my meters and other similar questions. The conservation I had was excellent - I was extremely impressed with your assistant (sorry, I didn't get his name). Very happy to move to Octopus.”
