“Thank you for the service your staff are always polite and friendly and helpful.
Pheobe was very helpful and talked me through the process to change tariffs a big thank you.
PHILIP GOODCHILD AND SANDRA COGAN”
“Always incredibly simple calling Octopus and asking for help. No confusing jargon or long-winded calls, very to the point and always happy to help. Holly A-R took my call and was very helpful in answering my questions. Always a great demonstration of how simple and easy customer service should be and a large reason why I choose to stay with their supply”
“Excellent Customer service, speaking to a very knowledgeable agent in the UK. She was the only one of all the other provider's who managed to sort out our meter issue before we switched to using Octopus Energy. So far 100% happy with them and hopefully if this initial contact is anything to go by this will continue to be a good experience”
“Emily was your agent that took me through the registration.
She was very professional and helped me to Navigate through all my querries I has. She also displayed excellent sense of humour.”
“I had a great experience with Octopus Energy, thanks to Kieran! He was incredibly helpful, professional, and friendly throughout the process. It’s rare to find such genuine customer service, and I really appreciate the effort he put into assisting me. Glad I have chosen octopus energy after today’s service.
Thanks again, Kieran!”
“Rang Octopus about changing supplier and I spoke to Zak P. He was very helpful and took me through the complete process in a friendly and respectful manner. Dealing with him at that point, leads me to believe that I've made the correct decision to change supplier. Thank you!!”
“Spoke to Alex a few days ago about changing my supplier to Octopus Energy, she made it so simple and explained everything slowly so I could write things down. It was quick and so easy, should have done it weeks ago, so thank you brilliant customer service.”
“Great experience with Octopus.
Radhika was extremely helpful and changed my mother’s gas and electricity supply to Octopus. I would 100% recommend the service to anyone who needs to swap their supplier.
I am also with Octopus and am very pleased with their service”
“I rang to sort an account out and from the very first word to the last was faultless
Every question answered and dealt with in the most professional and polite manner
Izzy was fast, forward, efficient and very bubbly
Highly recommended and I hope there are many Izzie’s there
Absolute credit”
“Had a problem whereby I had thought that I had paid my bill but had unfortunately miskeyed the id number.
The call handler sorted the issue really quickly and put me at ease.
She was brilliant. I was calling whilst at work so time was of the essence.
My payment was traced and transferred to my account really quickly.
Thank you so much.”
“Couldn’t do the switch online so I rang and spoke to Raiyan. He was very helpful and guided me through the process easily . Took about 5 minutes and it was all done . Great service.”
“Telephoned to sort out switching from Scottish power, the operator was very professional and polite and swiftly sorted out a smooth transition, very happy”
