“I adopted Octopus as my supplier today with the help of your its call centre agent, Mo. I had called to discover whether my first generation smart meter was visible to Octopus. Mo was immediately on the case and after solving the question he immediately offered to walk me straight through the process. He patiently helped me deal with an email connectivity issue which turned out to be at my end. It was a brilliant introduction to Octopus”
“Customer care and support was outstanding from Ola! He really listened to what I was saying and just turned things around so quickly and effortlessly. I couldn't be more grateful to the support given and finding a resolution so quickly - made a stressful time so much more manageable and above all, it didn't put me back in anyway financially. Thank you Ola!!”
“Niamh was very helpful. I queried why I owed money on an account for a house I left 2yr ago. It turned out to be a reward I hadn't claimed so she transferred it to my present account.”
“Contacted Octopus Energy regarding the final bill from my deceased mothers address. Spoke to Parveen who was more than helpful in completing this task. I'm so grateful for her kindness in this sad tome for me. Thank you very much.”
