“Joe was witty and understanding and knew what he was doing. Felt comfortable and confident I was in good hands.
Great interpersonal skills and a true asset to Octopus Energy.”
“Submitted an incorrect meter read for end April which resulted in a big debt against me on my account. My fault entirely. Contacted Octopus by phone who answered straight away and spoke to Terry S. Terry was polite and very efficient and after establishing ID, explaining the situation to him and giving him the correct meter read he corrected the situation in very short order. Thank you Terry, you are a credit to your company! And thank you Octopus from an established customer.”
“I called to resolve a couple of issues with my energy switchover at my new home. The call was answered really quickly, and Terry S was able to sort everything out within a couple of minutes. Really fantastic service.”
“I would definitely NOT recommend using Octopus Energy, the last 3 bills we have paid have not had the payment credited to our account, the last 2 they have instructed debt collectors to chase the payment. A Nightmare of a company to deal with!”
“1. easy to find a contact number
2. someone answered the phone
3. they knew what they were talking about
4. fixed the problem
It's not rocket science”
“Just switched to Octopus, phone was answered within seconds and Emily was incredibly helpful! She explained everything very clearly, managed to get us £50 credit and even sent a follow up email on next steps. Very happy!”
“Excellent customer service and very helpful in answering my questions regarding our house move.
A breath of fresh air and very friendly staff
Anna is a credit to the company and octopus is the most impeccable company and I would highly recommend it to all of my friends and family.”
“Hi Emily,
Thank you for attending to my queries and for taking time to explain the details. You just added a customer to your portfolio.
Cheers to Octopus Energy...lol”
“I called Octopus today regarding switching from our current energy supplier. Without an undue wait, I was able to speak to Tom who listened to my enquiry, understood what it was I was asking and was able to advise me in a sensible and intelligent way about my query.
Thank you Octopus and full marks Tom!”
