“I want to express my heartfelt thanks and deep appreciation for Areeba from your customer care team. Her exceptional knowledge, thoughtful solutioning, and genuine attitude truly stood out. She took the time to understand the issue thoroughly and delivered exactly what was needed with both professionalism and empathy.
Areeba's dedication and clarity not only resolved the matter efficiently but also made the entire experience feel seamless and respectful. It’s rare to come across someone who blends competence with such a human touch, and I’m truly grateful for her support.
Please pass along my sincere thanks—she’s a valuable asset to your team.”
“Very helpful service over the phone and as someone who has never made an energy switch before it felt quite scary, Octopus helped me stay calm and explained anything I didn't understand.”
“I spoke today with Molly who was extremely helpful and knowledgable in advising the various Tariff options available to assist my choice and then processing my switch to Octopus Energy from Scottish Power. Molly spoke extremely well, was well mannered and very helpful in every way. Thank you Molly and well done.”
“I am in the process of changing my energy supplier to Octopus, and had the pleasure of speaking to Connor this afternoon (2 May 2025 @ 1.30 pm). I mistook his name for "Thomas" and I apologise for this (I am hearing impaired). He was a delight to speak with and even though he had to repeat some answers because I didn't quite hear him, he did so with patience and kindness. Thank you Connor for making our conversation less of an ordeal than I dreaded. You were brilliant. Thank you.”
“Octopus energy made the switching process away from Ovo to 100% renewable energy really easy. Emily was really helpful, quick and reassuring. She quoted better prices and cheaper bills. Thank you Octopus. Thank you Emily.”
“When switching to Octopus from British Gas the transition was made so easy because my call handler Amaan explained everything and answered all my questions and was so helpful. He is a credit to your company.”
“I had great customer service for Kainaat . She was so helpful and kind . She had good knowledge of the tariffs. I switched to octopus due to her customer service.”
“Incredibly helpful service! Mollie helped me set up my new account after it not working online for a few weeks within 20 minutes and was super friendly and helpful throughout!”
“Radhika was extremely helpful when I phoned . She made the process of switching energy suppliers very easy .
Refreshing to actually speak to a person ! Well done Octopus”
