“My Octopus contact, Terry S., answered my questions relating to installation of a smart meter politely & sympathetically.
I had already decided to obtain one but the RTS just beat me too it! I hope I will be able to obtain one before the deadline.
Yours sincerely, V.Kelly”
“well, im in the niddle of moving to Octopus, i cannot say a lot.
the only interaction with a representative was fairly easy.
i can probably say more once i integrated completely.”
“I had to get in touch with you and I had a lovely lady ,Jasmine was her name she was
very helpful and put me at ease immediately .
.I would like to say a big thank you for helping me out ,as I was feeling stressed before”
“They took a while to respond to my online enquiry .... but I knew it was worth waiting for. They're responsive, helpful - and not over complicated! Great customer service domestic and business. Kai in business dept was very helpful.”
“Zaid was incredibly helpful in transferring me over to Octopus after multiple terrible experiences with British Gas. Would recommend their customer service to anyone.”
“Octopus is an outstanding company. I have never experienced a more user-friendly provider, user interface and customer service than with Octopus. No empty promises but transparency, easy, straightforward processes and fantastic, friendly customer service. Tony, who dealt with my call today was super helpful, had the relevant info straight away and resolved my query immediately. I can only recommend Octopus to everyone.”
“The lady l spoke to today think her name was Lucy had such a nice voice that put me at ease straight away. Lucy was very helpful hence the five stars”
