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Octopus energy Reviews

4.4 Rating 9,867 Reviews
85 %
of reviewers recommend Octopus energy

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Octopus energy 5 star review on 10th October 2025
Ray Armstrong
Octopus energy 5 star review on 20th May 2025
Alex
Octopus energy 5 star review on 16th May 2025
Jane
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 30th April 2025
Anonymous
Octopus energy 5 star review on 12th April 2025
Ron TANSER
90
Anonymous
Anonymous  // 01/01/2019
Thomas was excellent in patiently explaining my questions and switch service to octopus energy
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Posted 11 months ago
He was helpful, polite, and explain everything
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Posted 11 months ago
I emailed Octopus for a review of my usage - Toni came back promptly and I got an updated statement within about a day of emailing. No dramas.
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Posted 11 months ago
You made me feel at ease
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Posted 11 months ago
I’ve just set up with them, and had Tom on the phone to talk me through it all. He was absolutely brilliant, couldn’t fault them!
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Posted 11 months ago
Samantha and the entire team have been amazing since 2023, when I initially joined all the way through to moving out and relocating elsewhere in Sussex. Love the speedy email replies, efficiency and attention to detail, as well as the ease of moving from one home to another. Very happy to still be able to use you as my energy provider. Thank you for all you do. Riyaad
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Posted 11 months ago
Spoke to Hazel and sorted the problem no hasel in a nice and professional way thanks once again Nige
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Posted 11 months ago
Customer service was amazing. Spoke to Joshua over the phone and he was able to solve my issue and transfer me easily over the phone
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Posted 11 months ago
HAD A QUERY TODAY, SO SPOKE TO BETH WHO WAS SUPER EFFICIENT AND PROFESSIONAL AND MY QUERY WAS DEALT WITH IN A MATTER OF MINUTES. SO ONE HAPPY CUSTOMER
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Posted 11 months ago
Dealt with my query and request promptly via email. Understanding my current situation and adapting my monthly payments accordingly. Thank you
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Posted 11 months ago
Garcia Kumar was most polite and helpful with my query earlier today.
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Posted 11 months ago
I am very impressed with Octopus and its customer service. Today, Your agent Waverley was excellent and very helpful. Thank you.
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Posted 11 months ago
Quick and easy part of a stressful move in - thank you!!!
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Posted 11 months ago
Emily was a brilliant. It's nice to deal with someone who's not only knowledgeable about the products and services being provided, but also really helpful and polite. 5 STARS *****
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Posted 11 months ago
Waverly was excellent very clear and helpful very pleasant I would give her my recommendations any day
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Posted 11 months ago
George was really helpful, he resolved my issues immediately. Only issue I had was the long wait time - had to wait for nearly 30mins for my call to be picked up.
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Posted 11 months ago
The call centre operative was excellent - she was friendly and patient and made sure everything was clear.
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Posted 11 months ago
Spoke to Hussien this morning extremely helpful,polite, sorted my enquiry for me, excellent customer service Thank you Julie
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Posted 11 months ago
Great service- quick and easy
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Posted 11 months ago
Spoke to a very helpful lady on the phone who helped me set up a new account as I wanted changed energy suppliers to octopus 😊 would highly recommend
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Posted 11 months ago
Octopus energy is rated 4.4 based on 9,867 reviews