“Spoke to Connor about switching over to Octopus and he was really helpful, he was able to give me advice on my meter and the options I had which was an added bonus! Short wait time and great service!”
“Izzy was really great, helped answer all my questions. First time paying energy bills, so had a lot of silly questions and really thankful Izzy took the time to explain the basic concepts. I'm neurodivergent too, so the clarity really helps!”
“The Customer service who attended to me was so calm and she took her time to explain all I needed to know.
She has a good customer skills. Well done to her.”
“Hi, I rang to switch my energy provider and Emily I spoke with was great she talked me through everything and was really helpful and understand as I’ve never done this before. She was so helpful and was an easy process Thankyou x”
“Kieran was really helpful on the phone and was able to answer all of my questions! This was my first time setting up bills for a property and I felt that all of the options were well explained.”
“They took my monthly direct debit , then took it again twice in one month .
I called to complain ,
Three phone calls later nothing was done
I was spoken to rudely and basically they were trying to blame me for what happened.
Terrible nasty service”
