“I contacted octopus energy about my new contract and spoke to a very pleasant lady who has been very helpful she helped with everything I asked for excellent service”
“Spoke to Becca today about changing to Octopus, she was extremely helpful. Not worth moving from my supplier at the moment as there are exit fees, however will consider in future as the customer experience was excellent.”
“I am not a client currently, but recently contacted their support line to find out about their flexible tariffs using my solar panels. Mila was very helpful and informative.
I hear many adverts advising how well they perform! Now I can confirm its true.
BR
WP.”
“Talked with Connor this morning. Very helpful and friendly, explaining everything very patiently when I didn't grasp something the first time round!
The whole switching process was made very easy and I am now looking forward to saving on my bills.”
“Very simple and easy to switch over today with help from the fantastic customer service assistant Thomas. Already feel like part of the Octopus family.”
“Great service. Friendly person on the phone who helped me quickly and emailed me links to user friendly tools to change my tariff. Brilliant! Will dallsave me lots of money!”
“I spoke with Joshua over the phone and he was incredibly patient, clear and friendly and made sure that I understood my options well. This is my first time moving house and sorting bills and the process was super easy and relaxed”
“Verdict is still out, however I have only just begun my journey with Octopus.
I attempted to sign up online, but let's just say we ran into technical difficulties. Then I called, was put off of signing up by the first rep, called back and was getting much further with the 2nd rep, but had to be put on hold, again due to some technical difficulties. Then a 3rd rep checked in on me still on hold and said another rep would call me back. I finally made connection with a 4th rep who said they had no connection with their own "smart meters" and that I would have to call in, or register a meter reading manually once I moved in. It was communicated that they had no way of determining how much energy is used as they're not-so-smart meters were down.
My contract agreement started on the 1st of May, however I would not be moving in until 5th of May. Understanding that I would still be responsible for those 5 days, I wanted to see how much energy had been used by cleaners, contractors etc. to be passed on to the LL.
As absolute shame as the 2nd rep I dealt with seemed to be on it, sadly we were disconnected.
I was not offered any estimates of course, as they had no access to readings.
Troubling to say the least and not how you want to start your journey. But here we are.
Hoping it gets better.
I'll keep you posted!
If it does improve, I will absolutely update with a better review!”
