“Abysmal. At first, Octopus were great. Then I moved home, giving them the correct notice, new address etc. That's when it all went wrong. They spent ages transferring the account, set it up incorrectly, kept billing me for absurd amounts, stopped taking the direct debit I had set up and failed to respond to my complaint for months. When they finally did after I had already gone through a lengthy complaints process prior to this which was mishandled with the agent simply disappearing, the agent this time did the same and, when he reappeared, claimed I had agreed my complaint was resolved. I hadn't and I have just had to email them yet again pointing all this out. It's an ongoing mess costing me a huge amount of money and time. I want this resolved once and for all.”
“One wonders about the positive reviews, possibly because they are not as bad as the others.
But their executives like to put consumers down, intimidation is the name of their games.
I am with Octopus, because they are cheaper, I used to pay them in advance, but that did not change their paperwork telling me I owe them money for ever.
And their ceo bobbling on not having any personnel department.
Unfortunately at the moment there are no very good energy suppliers but some better with communications than others.
So, no, octopus is not my favorite.
About time energy companies to be made public.”
“They refused to accept that I have paid my first three months bills. I have sent them screenshots of my statement. They then requested reference number which I have sent. Meanwhile they slapped on a £14 fee for non-payment. Other gripes: I can't pay my bills quarterly and their statements are not user-friendly. If I could give them zero stars I would have.”
“I would like to thank Sam and Grace at Octopus Energy customer service for their wonderful service. Firstly Sam, who dealt with a glitch when I sent my meter readings for this month, thank you Sam for your wonderful service you put my mind at ease you had so much patience. Secondly Grace, for her very very kind and thoughtful email concerning my wife’s flowers sent to her a little while ago from Octopus Energy when she was very ill. Sadly she died last week hence Grace’s condolences email, thank you again Grace for your very kind words and thoughts, well done Octopus Energy.”
“Lauryn answered my query on why a direct debit was not taken last month. Tracked it to the change in OFGEM tariff had caused a glitch. Now resolved. Thank you.”
“The customer service was wonderful! Tasj did such a good and patient job with answering my series of questions and explained the answers very clearly!
Thank you, when the markets improve I will definitely be back!”
“Mollie was extremely knowledgeable helpful and patient dealing with my questions. It was good to be able to talk to someone who I felt would ensure that our switch to Octopus would go ahead without issues.”
“Joe provided excellent service throughout. He answered all my questions regarding direct debit issues quickly and professionally and suggested the best course of action for my circumstances. He also also able to fix a billing issue on the spot. Octopus really lives up to its name as the leader energy provider in customer service. The call with Joe is yet another reason why stay with Octopus and am not planning on switching to anything else”
“Contacted Octopus Energy and spoke to Pete S(Cov-10) who dealt with my concerns of my Electricity account which I had submitted my readings yesterday incorrectly. He was very professional and allayed my fears instantly. It was refreshing to talk to someone who you could relate to and fully understood ones problem. A good member of staff who needs to be looked after!!! Well done.”
“I’ve recently switched to Octopus and received excellent customer service from Niall. He was friendly and provided helpful advice on the tariff options available. I was also impressed with his guidance on registering solar panels. The experience confirmed I’d made the right choice in switching my energy provider.”
“Wanted a fixed rate tariff, but the account originally had been an economy 7, but there are no overnight demands now so wanted a single rate - and this can't be done online, and was helped to compare the different estimated usage and then set up the new arrangement in a single call.”
