“Dexter was very clear, knowledgeable and polite explaining everything about my move over to Octopus. Very respectful with my requirements to go onto the priority list as a disabled customer. First class all round.”
“Initial telephone contact as a new customer was very welcoming after a shortish (for first weekday) wait. Dexter was very polite and friendly, reassuring and answered all my questions expertly. The quotes given were clear and concise. Subsequent communication is prompt and efficient. All in all, a stress free experience. Recommended.”
“Kainaat was a perfect example of how customer service should be she was knowledgeable and helpful and professional as well as friendly she solved all my issues and this reassured me that I had made the right choice in choosing to move to Octopus
Kainaat is a real asset to your company and I hope she is appreciated”
“Terry was fantastic, very helpful and precise answers to my questions. It helps to have somebody who offers a kind approach to subjects you don’t know lots about.”
“Zac P. could not have been more helpful. I was nearly in tears and Zac.P calmed me down and quickly resolved my accounts issue. He is a credit to Octopus.”
“We are in our second year of having to deal with the terrible customer service and incompetence of Octopus energy. I can only assume they fabricate positive reviews or pay for reviews as there is no way the people I have been dealing with could solve any problem no matter how simple. Their emails are written by AI and they don't read the mails correctly and never answer any questions. Managers promise to call and then don't bother. The whole company seems dysfunctional and thinks that saying some kind words is the same as actually doing something. I really hope that the future of UK services is not going to be like Octopus or we won't have any electricity supply.”
“Thomas is simply great - chatty, happy to help, and just overall a gem. Couldn’t be happier with the service. Made a simple phone call, into an absolute joy. He’s patient and answers all your questions like a champ. Keep it up sir.”
“It was great chatting to Alex today. I had a query on setting up an additional account with Octopus and she advised me on my options.
She kindly also changed my tariff on another account I've just "inherited".
Quick conversation and job done. Well done Octopus and well done Alex!
Thanks”
