“Thomas was a delight to talk to - definitely the cherry on top of switching over to Octopus, making the mundane task of sorting bills rather enjoyable for once! Thank you Thomas :)”
“Having just changed energy supplier I was pleasantly surprised how quickly i received a response to my email . The experience in changing was simple and I thank the company for that.”
“Today I rang Octopus to join the company, Thomas answered the phone and throughout our conversation, which was quite long, was helpful and patient. Very professional indeed.”
“I Received an extremely Straightforward, easy, friendly and professional service while being signed up to the company today. If the company is as good as the customer service I received today then I look forward to being a customer. Cheers Kieran”
“This is my first experience of dealing with Octopus and the response to my email from Waverley was prompt, polite and very professional. She handled my query in an efficient and friendly manner and I can see why Octopus customer service is rated so highly!”
“I have spoken to Joy a few times now, and also other agents, who have been so helpful in explanation and clarification of the issues/queries I've asked about, not only for myself, but for a very good friend....I would definitely recommend Octopus.”
“Jasmine was extremely helpful in answering my query regarding my fixed tariff being the most competitive at the moment. It was a refreshing change to speak to someone at a call centre who was so polite and clear in explaining the options available to me.”
“Spoke to Gemma lunchtime today about a new fixed tariff. She was very helpful as I didn’t understand price caps, she explained them to me and has put me onto a provisional fixed term tariff for when mine expires end of July . Have been with octopus for many years, no complaints and it is wonderful to be able to speak to a helpful human being when needed, not all of us are good with technology !”
