“Excellent and immediate response to my queries regarding upcoming meter changes for some old meters, and whether the changes are necessary for my Economy 7 meter. Fortunately, for me, they aren't!”
“Joshua was clear precise, knowledgeable & a pleasure to talk to.
Great start to my new account with Octopus Energy.
If that’s the customer service in general then this relationship is going to be a success.
Better news is that I actually spoke to a real person? Yes real, unless Joshua was an AI version of himself?”
“Jaimie-Leigh was very kind and respectful when I made my request for assistance. I have tinnitus and was having difficulty hearing but when I told her of my problem she reacted properly and spoke slower and slightly louder.
Octopus responded as I wished and my refund was paid quickly.
Thank you for your assistance.”
“I contacted with a concern about my bill, Tasj was extremely helpful and the matter was sorted within minutes.
Thank you Tasj it was a pleasure dealing with you”
“Britney couldn't have been more helpful 😁 excellent service and Lee who I spoke to initially made it simple for me to change supplier and set up an account with octopus.
Top marks so far 😁👍”
“Fantastic service by a really kind lady who did everything that I needed for my gas electricity. Really going the extra mile. Absolutely top marks. 11 out of 10”
“Natasha from the email team has been very helpful and out of numerous emails over the last month the only one who supported me and help me find a resolution. Thank you Natasha”
“I rang and spoke to Nialle, who was well informed and very helpful in discussing my tariff and recent upgrades to my electricity and heating systems.”
“I’ve given 4 stars due to smart meter not billing for night energy since installation in March. Disappointed. Glad I checked my bill.
Grace deserves 5 stars as she has now corrected the error. She was very helpful knowledgeable and polite.”
“I am taking on a commercial property for the first time and had some confusing circumstances. I rang to ask a lot of questions to figure out how/when I could move to Octopus (who I use personally too). Amaan was SO patient and helpful!! I'm now all ready to go as soon as we move in!”
