“Kainaat was a perfect example of how customer service should be she was knowledgeable and helpful and professional as well as friendly she solved all my issues and this reassured me that I had made the right choice in choosing to move to Octopus
Kainaat is a real asset to your company and I hope she is appreciated”
“Terry was fantastic, very helpful and precise answers to my questions. It helps to have somebody who offers a kind approach to subjects you don’t know lots about.”
“Zac P. could not have been more helpful. I was nearly in tears and Zac.P calmed me down and quickly resolved my accounts issue. He is a credit to Octopus.”
“We are in our second year of having to deal with the terrible customer service and incompetence of Octopus energy. I can only assume they fabricate positive reviews or pay for reviews as there is no way the people I have been dealing with could solve any problem no matter how simple. Their emails are written by AI and they don't read the mails correctly and never answer any questions. Managers promise to call and then don't bother. The whole company seems dysfunctional and thinks that saying some kind words is the same as actually doing something. I really hope that the future of UK services is not going to be like Octopus or we won't have any electricity supply.”
“Thomas is simply great - chatty, happy to help, and just overall a gem. Couldn’t be happier with the service. Made a simple phone call, into an absolute joy. He’s patient and answers all your questions like a champ. Keep it up sir.”
“It was great chatting to Alex today. I had a query on setting up an additional account with Octopus and she advised me on my options.
She kindly also changed my tariff on another account I've just "inherited".
Quick conversation and job done. Well done Octopus and well done Alex!
Thanks”
“Thomas was a delight to talk to - definitely the cherry on top of switching over to Octopus, making the mundane task of sorting bills rather enjoyable for once! Thank you Thomas :)”
“Having just changed energy supplier I was pleasantly surprised how quickly i received a response to my email . The experience in changing was simple and I thank the company for that.”
“Today I rang Octopus to join the company, Thomas answered the phone and throughout our conversation, which was quite long, was helpful and patient. Very professional indeed.”
