“Spoke to Tom for around 30 minutes and the relief now of knowing I am with a provider who I can understand my circumstances is just amazing and I am not speaking with people in different countries who have know idea who I am or what is going on with my account and guessing metre readings, thank you Tom.”
“The lady on the phone was incredibly helpful, sorted everything out in minutes, would highly recommend this person to anyone that requires help with there electricity, if I ever need to call back I hope it's that person as she definitely gets things done, deserves a pay rise”
“Joy was verry helpfull and solved my problem of not being able to send you my meter readings and recieve your reminder emails,to do so. Thank you so much, I look forward to your emails in the future months. Regards ,John B.”
“Raiyan was incredibly helpful and set up my new account over the phone in the blink of an eye!
This really out me at ease as I am moving into my first home and it's all new to me!!”
“Spoke to Joshua and Daniel both extremely polite and knowledgeable. My query was not standard but both were very understanding and enabled me to open an account.
Thank you very much.”
“I spoke to Vic a few minutes ago. She dealt with my query very efficiently and very importantly, very cheerfully!
I didn't have to wait to speak to her and once again, l'd like to say how much more pleasant it is to speak to a human, not a robot!”
“Excellent and immediate response to my queries regarding upcoming meter changes for some old meters, and whether the changes are necessary for my Economy 7 meter. Fortunately, for me, they aren't!”
“Joshua was clear precise, knowledgeable & a pleasure to talk to.
Great start to my new account with Octopus Energy.
If that’s the customer service in general then this relationship is going to be a success.
Better news is that I actually spoke to a real person? Yes real, unless Joshua was an AI version of himself?”
