“I called Octopus because I'm having issue with smart meter readings since my switch.
I had almost no wait on hold, and Emily managed to offer up a solution, or at least next steps and reasonable conjecture as to possible faults, very quickly. Follow up e-mail for further required details received immediately after the call.
Just good, solid, knowledgeable service of the sort you don't find much these days.”
“I called Octopus and spoke to an advisor called Pete. I thought my phone call would take a while but Pete sorted it all within a few minutes, he understood my query, dealt with it extremely efficiently and treated me as a person. It also didn’t take me long to get through to Pete and I didn’t have a load of push buttons to do to speak to someone. Thanks Octopus!! 🐙”
“Call was answered quickly. Felicity understood my query and dealt with it very quickly along with an email instantaneously for new quote. Gave great information on what to do when I move house.”
“Tom, my call handler was excellent in giving me advice and answering all my many questions before I decided to go ahead with my switch to Octopus. He was polite, patient, courteous and knowledgeable in his field. Thank you Tom, your assistance was much appreciated. You most certainly are a benefit to the Octopus Team 👍”
“I just moved first time to a new house in UK. I had some confusions regarding bills setup
Adam helped me with all my questions and even set up my online account which I was struggling with and overall I got great customer service and everything was sorted in 10 minutes.
Thanks Adam
Thanks octopus”
“Mollie was very hepful, explained things to me in a way I could understand. She is very polite, I didnt feel rushed in any way. Thank you Mollie it was lovely speaking to you.”
“Mark H COV 10 was very helpful. He elucidated the problem and suggested a fix tariff instead of the variable one - which I accepted. However, on receiving confirmation of the change from variable to fixed, I saw that the per unit prices were (are) exactly the same, so whether this change is advantageous is open to question.”
“I was a little panicked when my account was on hold due to a credit file issue. Thomas was absolutely lovely on the phone and explained everything to me very clearly and resolved the problem within 2 minutes of my phone call. I wasn’t put on hold and they answered almost immediately. So glad to be a customer and will be for the forseeable!”
