“I was able to switch back to Octopus Energy from my current provider OVO which was too expensive and I am struggling to pay it. Kieran helped me through the process and he explained everything and the process going forward. He was very polite and made it so easy to switch and i feel very relieved that I can now afford to pay my gas and electric so Thank you Kieran”
“Hazel gave such a fab service on the phone today, very polite, friendly and professional, sorted everything for me and in a very professional way.
Great service Hazel”
“Lauryn, at customer services was absolutely brilliant, I have been trying to get my IHD working for the last 2 week and Lauryn was the only one that could sort this for me, she is a credit to the company.
Lauryn had a new unit sent to me next day and it was working within minutes after arrival.
Shame not all in Octopus has the knowledge to sort out problems this quickly.”
“Switched to Octopus Energy after being treated like we were stupid and silly at EON I couldn't thank Octopus Energy enough it has been so smooth and the tariffs are fantastic ( no rip off tariffs), the agent I spoke to was knowledgable, polite and pleasant.”
“Emily at Octopus answered all of my questions, efficiently and knowledgeably. She was patient with all of my questions and was able to work through switching from my old provider to octopus very quickly.”
“Thomas was brilliant. I just purchased my first property and he broke down the gas and electric tariffs plus a payment types for me and gave me the perfect advise.”
“Having spoken to Samantha this morning I found that she dealt with my enquiry about moving my octopus energy account to my new home very professionally and made the process very easy. Also Samantha was very polite and friendly thank you.”
“The customer service was excellent. Setting up an Octopus only took few minutes and to get the tariff options to choose which suit me
Highly recommended.”
“Sim sorted the problem with the DD.
As long as Octopus take the variable DD on or about the first of the month then I will be a happy bunny. If not (as happened when I first joined Octopus) then……..”
