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Octopus energy Reviews

4.3 Rating 8,006 Reviews
82 %
of reviewers recommend Octopus energy

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Octopus energy 5 star review on 20th May 2025
Alex
Octopus energy 5 star review on 16th May 2025
Jane
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 30th April 2025
Anonymous
Octopus energy 5 star review on 12th April 2025
Ron TANSER
Octopus energy 1 star review on 10th April 2025
Jamesc
89
Anonymous
Anonymous  // 01/01/2019
Very helpful operative who helped with my problem quickly and pleasantly Thank yoi
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Posted 8 months ago
All questions answered by a real person. Awesome support so far!
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Posted 8 months ago
Parveen was very polite and asked if I had any other queries after I gave my meter readings
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Posted 8 months ago
It was so easy to get signed up with octopus when I moved to my new home. I spoke to Jack who guided me through the process smoothly explaining everything clearly.
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Posted 8 months ago
I spoke with Octopus Energy representative Beebee who was amazing. The best customer service contact I have experienced for a long time. She was clear, accurate and highly informative. I can't praise her highly enough. It was a great experience.
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Posted 8 months ago
Parveen took my payment today. She was very helpful and polite during the transaction.
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Posted 8 months ago
Spoke with your representative Sophie. What a breath of fresh air!! Very polite, courteous, knowledgeable actioned what I wanted with utter professionalism. Making it all a straight forward and with utter ease. Well done Sophie 👏
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Posted 8 months ago
Customer service was fantastic
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Posted 8 months ago
Amaan was extremely helpful and helped me set up our energy and sort out my query really quickly and easily. He was very easy to understand over the phone and explained everything in simple terms to make it a smooth transition.
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Posted 8 months ago
Parveen was very friendly and easy to talk to. She sorted everything out very professionally
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Posted 8 months ago
Bebe was very helpful in the process of me switching over to Octopus after sub-standard service from another energy company. She answered all of my (probably very silly) questions without judgement and made me feel at ease.
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Posted 8 months ago
I was very pleased at how promptly the phone was answered and Mark H Cov 10 was very helpful and polite
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Posted 8 months ago
A very helpful conversation with Zak. I had all my questions answered in detail. This is Customer Service at its best.
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Posted 8 months ago
Great costumer service! Thomas was so polite and helpful!
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Posted 8 months ago
Shannon provided excellent customer service this morning, which was much appreciated because I was short of time. She was very pleasant and polite.
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Posted 8 months ago
Made an enquiry about switching energy provider, my call was dealt with straight away. The advisor was friendly and professional throughout, highly recommended
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Posted 8 months ago
Sharna was absolutely fantastic and got me to where I wanted to with my utilities, explained everything and answered every question I needed answered. Something that was difficult to do online
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Posted 8 months ago
Doris was very helpful efficient and friendly. Doris got the request sorted without delay it was a pleasure dealing with Doris
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Posted 8 months ago
Easy to speak to an actual human being and he was so helpful. No problem to get my issue resolved
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Posted 8 months ago
Leila H one of your customer service team was very helpful and gave me good advice and support
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Posted 8 months ago
Octopus energy is rated 4.3 based on 8,006 reviews