“Thomas was so helpful, knowledgeable and patient with my many questions. A real credit to Octopus and he left me feeling full of hope and promise that I have made the right decision to swap to Octopus. Thank you!”
“Tom was extremely helpful and knowledgeable in helping us find the right tariff for us as new ASHP users. It's refreshing to have someone so happy and who cares about helping others on the end of the phone”
“Paula-cov12 helped me out with an issue I thought would be really complicated.
She acted in a really professional and congenial manner and made the process seem really simple.”
“We have a very complicated electrical system between two building incorporating three accounts and seven electricity meters. We initially spoke to Alex for guidance and quotes, which was then finalised by Kai. Both were very knowledgeable and helpful, making a very complicated process fairly simple. Fingers crossed now for meter updates and smart meters.”
“Zak P was extremely helpful and made the experience of switching over simple and stress free. A great first interaction with Octopus energy. Thank you!”
“Thank you so much Charlie for fitting my new gas meter following my emergency call out due to a leak.
A very efficient, polite young man.
Thank you again.”
“Octopus Energy answered the phone very quickly, unlike other companies that just keep you waiting for so long.
Jack dealt with my enquiry and was very polite and friendly. He explained everything to me very clearly. And today, as promised, I have been switched to Octopus Energy!”
“Paula was incredibly helpful, tolerated my annoyance at having a letter stating I hadn’t given a metre reading for EIGHT MONTHS - totally untrue - and was 99.9% better than the last person I spoke to, who made me go outside-twice-to take photos of my gas meter reading. We have arranged a metre installation for January 25th ( a.m.), and this, when I was on the verge of changing companies. She is an excellent asset to Octopus.”
“Sharna made it very easy for me to switch over to Octopus energy, very polite and easy to talk to, glad I have made the switch, much friendlier and helpful than previous energy company I was with”
