“Answered quickly. I was pleased to talk to a human. Helped my confidence and completed my form over the phone.Very pleasant and helpful. Very patient, thank you Sharna. All this helped me to feel pleased with my decision to switch to Octopus.”
“I rang because although my daughter had sent me a link i had a couple of questions to ask before i made my decision to move to Octopus. I spoke to an advisor named Jack and he put my mind at ease and handled my call very well and said that instead of completing online he could go ahead and complete over the phone Jack was so efficient and friendly it was a no brainer to go with Octopus he is an asset to the company”
“my phone call was answered in a few minutes by Isabella who dealt with my enquiry helpfully and in a professional manner. Excellent customer service.”
“I would like to send my thanks to Nadine for being so helpful and to the entire team at Octopus for a smooth transfer from my previous provider. It’s a pleasure to know that an energy company puts its customers first and is doing everything they can to offer such an exceptional service. My previous experiences with Scottish power and British Gas have been stressful and difficult. Please keep doing what you’re doing and I wish you all a Merry Christmas and Happy New Year. Thankyou all so much.”
“I spoke to Mandy today and she was a huge help in getting my tariff sorted, and for providing me with excellent disability support. She was kind, compassionate and knowledgeable about all the services and products I need. Cannot recommend highly enough.”
“I couldn’t have had a better experience with (I think his name was Thomas) today. He needs a raise or a promotion or something. I dread having to do life admin and Thomas made it easy, understandable and almost fun? I wish every help line could have a customer service executive like you!”
“I was so happy to call and speak with Vicky J today. She helped me with my energy tariff as I was having trouble online and sorted out my payments and was very helpful with an issue I had and will follow her advice for an important resolve. Thank you Vicky, you gave me your undivided time today and I wasn’t rushed at all😊”
