“Zak P was extremely helpful and made the experience of switching over simple and stress free. A great first interaction with Octopus energy. Thank you!”
“Thank you so much Charlie for fitting my new gas meter following my emergency call out due to a leak.
A very efficient, polite young man.
Thank you again.”
“Octopus Energy answered the phone very quickly, unlike other companies that just keep you waiting for so long.
Jack dealt with my enquiry and was very polite and friendly. He explained everything to me very clearly. And today, as promised, I have been switched to Octopus Energy!”
“Paula was incredibly helpful, tolerated my annoyance at having a letter stating I hadn’t given a metre reading for EIGHT MONTHS - totally untrue - and was 99.9% better than the last person I spoke to, who made me go outside-twice-to take photos of my gas meter reading. We have arranged a metre installation for January 25th ( a.m.), and this, when I was on the verge of changing companies. She is an excellent asset to Octopus.”
“Sharna made it very easy for me to switch over to Octopus energy, very polite and easy to talk to, glad I have made the switch, much friendlier and helpful than previous energy company I was with”
“Mylar was really helpful, she explained the process for switching really clearly, and it was a very easy process. She confirmed the costs of my new tariff and checked I was happy to go ahead as well as helping me with my referral., answering any questions I had. So far
Impressed with the customer service I have recieved.”
