“My primary driver was service, as our existing supplier is now woefully lacking in that regard. We are, however, also looking ahead to solar and EV, which are clear strategic objectives from all the Octopus marketing and narrative.
The individual I spoke to could not have been more impressive. Knowledgeable, helpful, enthusiastic and pro-active, creating a strong impression that we're in safe hands. The cost now is comparable, which is all we wanted.
Impossible to fault.”
“Thomas was extremely helpful,explained fully,options available
Polite and courteous throughout,could not have asked for more.
Process of swapping from previous provider was very easy.
Thankyou Octupus energy”
“Amazing customer service, connected fast, answered all questions clearly and was extremely helpful and friendly. Couldn't have asked for better customer service, thanks Thomas.”
“I spoke to Jack today who was extremely helpful. He helped transfer the tariff over to me from previous owner and was quick to answer any questions I had in regards to tariff and smart meters.”
“Setting up an account was really simple and quick, Mylah was really helpful and answered all my questions professionally and easily. Very happy with the service, thank you!”
“Easiest switch ever. Had some problems and had to call up, went to a human in a reasonable amount of time, and they went through and set everything up for me. In the downtime we had some banter to pass the time.”
“Having been with UW for many years, and many issues, I've finally been able to move over to Octopus. The customer service guy, Greg Jackson, made me genuinely smile (he brightened up my afternoon immensely!), and made me feel fully informed of my options, tariffs, etc etc. I have to say based on this first contact with Octopus energy, I feel absolutely confident that the swap will be a smooth one, and that I will be treated as a human, not just someone to be wooed into bed then left with not an ounce of contact, like UW did/do.
I am confident that Octopus will be in regular contact with me, and that I'll have full and easy access to the goings on in my own little pod of energy consumption. Thank you Greg, for putting a smile on my face”
