“Dexter was extremely helpful. He explained everything clearly and set up a new business account for me straight away. An excellent customer service experience. Thank you Dexter for all of your help.”
“It was an easy experience getting through to Octopus and the staff, Claire ,was wonderful and so patient explaining everything to me. I also spoke to another member of staff Dominic, in the residential section, Aerona Williams who was also wonderful and again very patient with me. Congratulations on choosing your staff. A big thank you from me , Aerona Williams”
“First class customer service. Lots of information to make an informed decision about switching and selecting the correct tariff. Took the time to explain it all.”
“The Octopus representative that I spoke with this morning Maariyah,was very professional, easy to talk too and knowledgeable about your products. The transfer to your company was quick and efficient.”
“A New customer - Spoke to Greg who was very helpful with opening a new account for my elderly mother who doesn't want to pay direct debit or have a smart meter.
Thanks for your assistance with this matter.”
“I spoke to Sharna today and switched from British Gas to Octopus Energy. She was very helpful and explained every thing very clearly. It makes a change to speak to someone with an English background. She was very polite and it was a pleasure to speak to her. Thank you Sharna.”
“Today I needed to find a new business energy supplier so I contacted Octopus Energy and spoke to Aysha who I can HIGHLY recommend.
Aysha was extremely helpful and efficient making my switch so much easier and I felt confident about joining the company.
It was all explained in great detail and all questions answered, making it a very easy process, with very competitive deals on offer.
Thank you Aysha and Octopus Energy.”
“I spoke with Thomas this morning, he was super friendly & helpful whilst getting switched over to Octopus! Thank you Thomas, what a great asset to your team!”
“I spoke to Andy this morning and he was extremely helpful advising me which tariff would be best for me. He also gave an excellent explanation of my meter reading which I had not previously understood.
Additionally I got through to an advisor within 4 minutes.
Really good service. Thank you.”
“Being a new customer with a query Mylah was very friendly, helpful, and explained everything simply so I understood. Bonus was I not being on hold for very long”
“I spoke to Octopus Energy as my fixed price contract was coming to an end. I spoke to Eloise who was very helpful and explained the options and benefits perfectly .”
