“Thank you Amaan for your efficiency and patience in setting up my account, explaining things clearly, and being upbeat and friendly throughout. Sylvia”
“I have just spoken to Phoebe this morning.
She was extremely informative, in explaining
the various tariffs.For which, I was extremely grateful. So, Thankyou.”
“The gentleman I spoke to on the phone was delightful couldn’t be more helpful or thorough he made sure every little thing was sorted before the call ended. Very professional and efficient. 10/10”
“Dexter was incredibly helpful in helping troubleshoot my problems and get me signed up to Octopus. He helped me with all of my requests and provided excellent customer service!”
“Raheem was fantastic, he took his time & explained everything on the other hand while i called ev portal for help that block was blunt & rude , asking me y i have to call him today”
“I wish I had taken the handlers name to personally thank them. They were very efficient, helpful and patient ( I was switching 15 accounts to Octopus) so we were on the line for over 1.5 hours. What a perfect customer experience - Thank you Octopus energy!”
“Decided to switch from British gas, spoke to Connor after a short time on hold, he was extremely helpful and friendly and made the process of switching stress free. It was so good to speak to an actual person instead of a chatbot!”
“Best customer service ever. I switched for the first time in 40 odd years. New company gave immediate service at great prices. Old company wanted to insist on a smart meter - never - and monthly budget - i.e. pay more than you owe. Octopus charges what you use and every question and query I had answered. Even got an email from the CEO. Well done Octopus wish I did it years ago. And no switching exit charges on their fixed tariffs.”
“With help from Mylah I transferred over to Octopus.she explained everything clearly, was very informative & patient. The following day I telephoned with a couple of queries & spoke with Yacob. He too was very helpful & again so patient. The staff members are exceptional.
It is so refreshing to talk to a person as opposed to CHAT lines!”
“Octopus keep me posted, are very easy to contact and deal with, because I had overpaid they allowed me to have a refund and Parveen talked me through with perfect professionalism. Thank you to all Staff Happy 2025.”
“Excellent Customer Service, provide by Mylah. She was so helpful, and patient. Made it an easy Switch from my previous Company. Everything was explained clearly. Thank you Mylah. 😀”
“First time dealing with Octopus, just moved into new home so having to set up everything new. Today setting up my gas/electric was a real pleasure dealing with Thomas and the whole process was much simpler and quicker than expected. Thankyou Thomas for your patience and expertise.”
“I had difficulties with the website which would not allow us to complete the final steps in setting up a new account but the business team completed the transfer of our company's business electricity account to Octopus with great efficiency. A big thank you to Radhika for working on New Year's Eve! She made everything very easy for us.”
