“Changing to Octopus was made easy by MO who was most helpful and patient. I felt confident that I had received all the necessary information I needed and in a clear unfussy way. NO JARGON!”
“Thanks to Alex at Octopus who helped me switch suppliers. Superb customer service approach. Answered all my questions; good product knowledge and excellent listening skills . Thank you very much.”
“Great interpersonal communication throughout the call, had me laughing heartily by the end of it.
All matters dealt with, tariff explained, terms explained, payment made.
Based on this call I will be swapping my home account to Octopus. Thanks Thomas.”
“Really friendly and helpful Connor talked me through swapping from EON to Octopus. Having given him the MPAN number he confirmed he could see we have already given notice to EON we are leaving. We agreed a fixed term for 2 years. We are a registered Charity and Connor has sent me all the documentation I need and to complete the VAT and CCL Exemption Certificate.”
“I am a new customer as I have taken over from the previous owner of property who was with Octopus. I was giving meter readings on my new home. Amaan
was very helpful and patient. So I feel satisfied to continue with Octopus.”
“I was refered by a friend to Octopus after comments made on how the experience had been very good for them. I like how the app is designed compared to another brand I switched from. The wait time was was not very long before I spoke to a representative who clearly explained the process and i was amazed that it was done in under a week!”
“Great customer service by Thomas who talked me through my switching options to Octopus. The whole process was efficient and transparent, clearly explaining the unit rates/standing charges and annual charges, resulting in an overall saving from my current supplier.”
“Spoke to Joshua and he was simply brilliant in helping to transfer my business electricity to octopus!!!
He made it simple and clear and thats how i like to do business!!!
i am already a residential customer and am very happy with octopus and am even more happy the way they handled my business transfer.
well done octopus and well done Joshua!!!”
“Becca was very helpful and made the switch from my existing energy supplier to octopus energy easy. She dealt with my call not only professionally but also very friendly.”
“I spoke to Phoebe who was really helpful in assisting me making my change to Octopus. Quick, efficient, clear and concise, which is a refreshing change from previous energy providers.”
