Octopus energy Reviews

Name: Octopus energy
Rating: 4.14

4.1 Rating 6,588 Reviews

79 %

of reviewers recommend Octopus energy

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Octopus energy 5 star review on 20th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“She is very patient and helpful, addressed my request in a effective and professional manner.”

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Posted 1 month ago

“She is very patient and helpful, addressed my request in a effective and professional manner.”

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Posted 1 month ago

“She is very patient and helpful, addressed my request in a effective and professional manner.”

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Posted 1 month ago

“Thomas was excellent in patiently explaining my questions and switch service to octopus energy”

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Posted 1 month ago

“He was helpful, polite, and explain everything”

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Posted 1 month ago

“I emailed Octopus for a review of my usage - Toni came back promptly and I got an updated statement within about a day of emailing. No dramas.”

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Posted 1 month ago

“You made me feel at ease”

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Posted 1 month ago

“I’ve just set up with them, and had Tom on the phone to talk me through it all. He was absolutely brilliant, couldn’t fault them!”

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Posted 1 month ago

“Samantha and the entire team have been amazing since 2023, when I initially joined all the way through to moving out and relocating elsewhere in Sussex. Love the speedy email replies, efficiency and attention to detail, as well as the ease of moving from one home to another. Very happy to still be able to use you as my energy provider. Thank you for all you do. Riyaad”

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Posted 1 month ago

“Spoke to Hazel and sorted the problem no hasel in a nice and professional way thanks once again Nige”

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Posted 1 month ago

“Customer service was amazing. Spoke to Joshua over the phone and he was able to solve my issue and transfer me easily over the phone”

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Posted 1 month ago

“HAD A QUERY TODAY, SO SPOKE TO BETH WHO WAS SUPER EFFICIENT AND PROFESSIONAL AND MY QUERY WAS DEALT WITH IN A MATTER OF MINUTES. SO ONE HAPPY CUSTOMER”

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Posted 1 month ago

“Dealt with my query and request promptly via email. Understanding my current situation and adapting my monthly payments accordingly. Thank you”

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Posted 1 month ago

“I am very impressed with Octopus and its customer service. Today, Your agent Waverley was excellent and very helpful. Thank you.”

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Posted 1 month ago

“Quick and easy part of a stressful move in - thank you!!!”

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Posted 1 month ago

“Emily was a brilliant. It's nice to deal with someone who's not only knowledgeable about the products and services being provided, but also really helpful and polite. 5 STARS *****”

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Posted 1 month ago

“Waverly was excellent very clear and helpful very pleasant I would give her my recommendations any day”

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Posted 1 month ago

“The call centre operative was excellent - she was friendly and patient and made sure everything was clear.”

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Posted 1 month ago

“Spoke to Hussien this morning extremely helpful,polite, sorted my enquiry for me, excellent customer service Thank you Julie”

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Posted 1 month ago

“Great service- quick and easy”

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Posted 1 month ago

Octopus energy is rated 4.1 based on 6,588 reviews