“Sammy was incredibly helpful today, answering all my questions with patience and clarity. Truly customer-focused, Sammy gave me great confidence in staying with Octopus Energy. Excellent service!”
“Dexter was very clear and helpful! They helped to sort out our issue very efficiently! Very happy with Octopus's customer support and will definitely not shy away from calling them in the future should any issues arise!”
“Very efficient customer service rep, Beth
I had problems installing the Octopus Home Mini.
Beth updated something her end and it all started to work properly
Beth is very friendly, very pleasant, very easy to talk to
Perfect customer service.
You couldn't wish for more”
“Although I did not end up going with them, they offered the best deal compared to other companies. Dexter was more helpful than my Landlord, helping me understand how the electrical system works in my house. Thank you Octopus Energy for being amazing. I would choose you if my apartment was set up to have an individual energy company”
“I spoke to an advisor called Mollie. she was really helpful and worked through my queries quickly and gave me the answers and help I needed. great experience, and one that you don't always get from customer service teams.”
“Phoned and within 15 seconds was speaking to someone who immediately helped and knew exactly what to do. Very refreshing for an energy company. Funnily enough exactly why I switched and from day 1 already proven worth it.”
