“Helped today by Jay Bradbury. Very helpful and polite and dealt with my request efficiently. I didn't have to wait long before the phone was answered. Excellent service.”
“Mollie was terrific in helping me make the switch to Octopus, she was very informative and gladly answered all my questions. Excellent customer service.”
“I have not needed to call regarding any issues etc, but did find the person I spoke to about setting up an account very efficient and the phone was answered very promptly. I hope that this support continues as so far I was very impressed by the service I received.”
“I have been with Octopus for many years and I spoke with Ben today to take up a new fixed rate offer to start on 25/8 when my current fix ends. All very easy and straightforward as usual with the best customer services in the sector.
However when I received the confirmation email the start date for my new fix is stated as 7/7 and not 25/8 please confirm it is the latter.”
“Called today to re-join Octopus.
My call was answered quickly.
Zaid was very welcoming from the start, there was a slight issue which he dealt with immediately, he talked me through the process from the start in a manner that was very understandable by me - no use of jargon, just plain and simple English.
He assisted me in discontinuing my account with my current provider, making the whole experience stress free.
Zaid also showed his human/humorous side, which reduced any stress that I had.
Zaid is a credit to Octopus and would highly recommend him.
Kindest regards”
“Zaid was amazing from the get go. My switch over was smooth sailing, he explained everything throughout and listened to me. Overall nice guy! Thank you”
“Got through when I called straight away! My problem was sorted within minutes! Tom who I spoke to was super helpful! Glad I’ve made the switch to Octopus Energy!”
