“Raiyan was extremely help when addressing the problem with a faulty meter. I had previously sent in a video of the meter not working, however, despite it showing the meter reading has not been updated since March, his colleague said the video was not clear. Raiyan had a look a the video, checked the meter reading history and quickly established that they were receiving the meter reading OTA however it has been the same reading for the last 3 months, so there must be a problem with the meter which needs further investigation. He raised a ticket for a meter inspection to be performed.”
“Very helpful
He guided us thoroughly. Had been on call with him for around 25 minutes and he explained everything in easy wording as it is our first time with Octopus Energy.
Thank you”
“I’m giving Leila H the five stars as she was the one who solved the problem. I kept setting a dd up and was being emailed that it wasn’t set up and texts about debt collectors. She explained that the bank details had been deleted so they just needed adding back in. Simple 2 minute explanation as I couldn’t see that at my end. Email correspondence is very hit and miss with octopus, I’ve had two terrible exchanges and wished I’d never moved to them. Luckily when I rang today someone who cared about their job and the customers answered”
“I found an extra zero when I entered my electric reading making 3 score the other numbers and was unable to remove the extra one. Ross corrected the problem very quickly
Thank you for quick response.”
“I called customer service and Lucy was so nice and incredibly helpful, she answered all my questions about gas and electricity tariffs which I didn’t know much about because it’s my first time managing bills. She took the time to calculate my tariffs with me and advised what fixed and flexible meant”
“Anyone who gets to speak with Terry is lucky. Polite, lovely, efficient and most importantly- helped me to save money. I thought today’s call would be long and complicated but it was quick and pleasant. Thank you for your help, Terry!”
