“I have only been with Octopus for 2 months, but whenever I have contacted them they have been very helpful and knowledgeable.
They fitted both gas and electricity smart meters on the agreed day and I am in the process of switching to an export tariff - the timescales for that are more than I would like but there several parties involved in doing that.”
“Zain the Advisor was really friendly, helpful and patient. He explained clearly and waited for me to find out the answer re my car charger . He was great thank-you”
“I would to thank you so quickly, when l called!! The Smart Meter, had a query with it and you said, that it would call at mine and help with the problem!”
“You answered my call quickly (within the first 2 bars of 'come on Eileen' by Dexy Midnight Runners), and then proceeded to deal quickly and efficiently with my query.”
“Zaid, onboarded me as a new customer seamlessly, talked me through all the available tariffs for general gas and electricity, also EV and Solar which was great. Signed up within a few minutes.”
“I had trouble setting up my account online and called in to help rectify this issue. Emily reassured me, and talked me through the process with ease. she made sure I understood by repeating everything back to me and asking questions. Emily was kind and very helpful. I have now sorted this out in a matter of minutes. Thank you Emily :)”
“As technology doesn't understand me I rang the Octopus help number which unlike many companies was easy to find. Got through to Emily within about 20 seconds and she was simply superb in answering not only my questions but in giving clear & concise advice & guidance about how I change my tariff to flux. The flux email came within a few minutes of the end of our call with Emily saying if I have further difficulties then please call back. Delighted with the customer service I received. Thank you.”
