“I had Joshua take me through on my switch details and he was very patient and ensured that the switch was done. He is very professional and good customer service. Thank Octopus Energy and looking forward to a clean energy partnership.”
“Maariyah was quick and efficient helping me switch! Giving me options on tariffs and prices and recommendations! Thank you so much for you kindness and help! I look forward to being with octopus!”
“Just joined Octopus and so far it is excellent. The agent arranging the transfer was helpful, knowledge, patient and efficient. The follow up service has been efficient and bcked up by a really excellent customer services operation that has responded quickly and efficiently from a real human being to every issue. It is strikingly different from the customer services of other providers who rely too much on frustrating dumb AI robots that cannot understand what you want and are frustratingly obstructive in letting you get to a real human being who can.”
“I had a couple of somewhat unusual problems with my Octopus account. I called the helpline and received tremendous help and advice from Terry S. My experience could not have been better and it is refreshing to receive assistance from a real human being whose job it clearly is to help. Great service.”
“Joe was very helpful in explaining how Intelligent Octopus Go works and how I can check how I was charged when charging my EV. He gave me reassurance as I am a new customer.”
“I had a great experience with Molly from Octopus Energy. She was incredibly pleasant, helpful, and made the whole process smooth and stress-free. It’s refreshing to speak with someone so friendly and professional—thank you, Molly!”
“I got an email in error that worried me and stressed me out but Grace responded so quickly and helpfully, Octopus really does have the best customer service going.”
