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Octopus energy Reviews

4.3 Rating 8,351 Reviews
83 %
of reviewers recommend Octopus energy

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Octopus energy 5 star review on 20th May 2025
Alex
Octopus energy 5 star review on 16th May 2025
Jane
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 30th April 2025
Anonymous
Octopus energy 5 star review on 12th April 2025
Ron TANSER
Octopus energy 1 star review on 10th April 2025
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Anonymous  // 01/01/2019
Called and spoke to Joshua as we are moving house next week and wanted to sign up with Octopus. Everything was done professionally and with friendliness. Nothing was too much trouble. Thank you Joshua Julia & George
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Posted 2 months ago
easy to change speaking to Josh
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Posted 2 months ago
Felicity was very helpful and understanding. Lovely positive nature. Have just applied for outgoing Octopus. She was able to confirm that everything was in order following my online application last night.
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Posted 2 months ago
Customer Service agent Leila H performed excellent. She sorted out my account billing promptly as my meter was replaced with a new up to date version SMETS2. Readings now seem more reliable rather than receiving estimated bills in the past. This allowed me to budget easier. Leila H also progressed my IHD and followed up by sending it to me and then emailed me to say that the new meter has now pulled my data across to my account with an up to date billing. If all customer service agents who works like this will be most welcomed. Overall, great customer service from Leila H.
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Posted 2 months ago
Sammy was very helpful closing down my account, due to a sale. I am very pleased with the service I receive from Octupus
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Posted 2 months ago
Kainaat Was extremely helpful, I am looking to switch provider and get an Ev box. She was friendly and helpful. Thanks
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Posted 2 months ago
Molly was superb. She answered the phone politely and clearly. Molly was happy to answer my dumb questions and she showed empathetic understanding of my inability to understand solar energy. She put my mind at rest when I asked about radiation fallout from smart meters. Molly was the first and only person whose confidence enabled me to believe in what she was explaining. Molly is a professional, friendly, down-to-earth Advisor and, I'm guessing, one of your best employees who gives their own personal, emotional energy to their customers. It's difficult being a call centre operator because you never know who's going to be on the other end of the phone, you don't know what sort of person is going to ask you questions and you never know if a call will turn negatively so, please accept my feedback as a 100% positive review for Molly.
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Posted 2 months ago
Kieran was absolutely brilliant. friendly and a great help setting me up for my new home. Thank you! Give the guy a bonus! :-) 5*|
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Posted 2 months ago
I had an issue which has been resolved very quick by Leila and Davin They are both very kind and helpful It meant a lot for me to resolve the issue very quick and they have done it perfectly well.thank you Leila and Davin ☺️
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Posted 2 months ago
Joshua was able to clear up what seemed like a big issue quickly and efficiently. Thank you!
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Posted 2 months ago
I was so pleased to talk to such a lovely lady. Emily was very helpful and sorted my problem easily.
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Posted 2 months ago
I phoned earlier with an issue, the operative dealt with it quickly, good customer service.
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Posted 2 months ago
Garima Kumar helped me with a problem following a major flood in my home, and actioned the solution on my behalf.
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Posted 2 months ago
Always a pleasure to phone this company.Thank you Sammy for sorting out a new tariff going forward today.All sorted for the coming year
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Posted 2 months ago
Addam was great. Good to talk to and was funny also. Help me straight away within 5 minutes.
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Posted 2 months ago
Octopus are so understanding and deal with any issues promptly and efficiently
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Posted 2 months ago
Emily, Kieran & Stephen and the team at Octopus .. are all very helpful knowledgeable and caring Thank you
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Posted 2 months ago
Called today, spoke with Terry! Sorted me out no problem very friendly and efficient.πŸ‘
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Posted 2 months ago
I phoned with a minor clarification and Izzy sorted it out in a couple of minutes, and that's why I contract to Octopus. Very helpful efficient service.
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Posted 2 months ago
Friendly helpful person ( Taylor) . Understood the systems for obtaining a flux tariff. Was able to check the status of my application. Offered (accepted) to keep me updated on progress. Excellent
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Posted 2 months ago
Octopus energy is rated 4.3 based on 8,351 reviews