“Alex was really helpful in providing the information I needed and arranging for our church to switch energy supplier. Very efficient. Thank you Alex.”
“I spoke with Grace this afternoon and i tell you she is such a wonderful person and a very good customer service was rendered to me as well.
Grace explained every bit of the service and how it works in a respectful manner, her communication skill was so good during our interaction and i am very happy to join octopus energy because of the inpression i got from Grace today because first inpression they say matters.
Regards
F A”
“I spoke to a lovely chap called Pete this afternoon. He was very efficient and helpful. I had a query about my statement which he explained clearly.
I felt he was very patient with me and importantly listened to me, well done Pete! A credit to Octopus! Nearly 9 o’clock”
“How refreshing to chat with Zak P! Great customer service. I felt listened to and Zak answered all my questions with clarity, genuineness and a friendly approach. Big appreciation from me for this first contact with Octopus. Keep up the good work!”
“Mo was extremely helpful and polite, he explained everything very clearly and gave me all options, I have my private dual energy with octopus and now I have my business dual energy with them too, and Mo’s professional approach to me confirms exactly why I always choose Octopus! ⭐️⭐️⭐️⭐️⭐️”
“I had the pleasure of dealing with Sammy, who after some frustration with a previous request not being actioned by another customer representative was able to answer all my questions and get my request completed within a very quick timeframe. Sammy was pleasant, informative and quick to respond. Thank you Sammy for being the epitome of what a Customer Service Rep should be!”
“As always lovely customer service, was going to go with a slightly cheaper company but thought for the ease of dealing with octopus I’d pay a slightly higher rate.”
“I've been moved into a house with a pay as you go metre, I immediately transferred to octopus which I had had previously and new I could rely on completely. Within a couple of days they had sorted me a date for putting a new credit smart meter so I don't have to top up every so often”
“The customer service person was lovely, very professional, clearly explained to me how the switch from our current provider to Octpus will go and made me feel at ease.”
