Login
Start Free Trial Are you a business? Click Here

Octopus energy Reviews

4.1 Rating 6,584 Reviews
79 %
of reviewers recommend Octopus energy

Write Your review

Octopus energy 5 star review on 20th May 2025
Alex
Octopus energy 5 star review on 16th May 2025
Jane
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 30th April 2025
Anonymous
Octopus energy 5 star review on 12th April 2025
Ron TANSER
Octopus energy 1 star review on 10th April 2025
Jamesc
89
Anonymous
Anonymous  // 01/01/2019
Extremely pleasant, polite and helpful chap on the phone, thank you.
Helpful Report
Posted 1 month ago
George was very good with explaining and answering all of my questions and some good advise.
Helpful Report
Posted 1 month ago
Switched to Octopus Energy after being treated like we were stupid and silly at EON I couldn't thank Octopus Energy enough it has been so smooth and the tariffs are fantastic ( no rip off tariffs), the agent I spoke to was knowledgable, polite and pleasant.
Helpful Report
Posted 1 month ago
Dexter at Octopus was very helpful and took time to fully answer all my questions during the efficient on-boarding and switching process.
Helpful Report
Posted 1 month ago
Pete S was very helpful, friendly & professional. He resolved my query with a few minutes.
Helpful Report
Posted 1 month ago
Emily at Octopus answered all of my questions, efficiently and knowledgeably. She was patient with all of my questions and was able to work through switching from my old provider to octopus very quickly.
Helpful Report
Posted 1 month ago
Thomas was brilliant. I just purchased my first property and he broke down the gas and electric tariffs plus a payment types for me and gave me the perfect advise.
Helpful Report
Posted 1 month ago
Agent was helpful, efficient and friendly
Helpful Report
Posted 1 month ago
Having spoken to Samantha this morning I found that she dealt with my enquiry about moving my octopus energy account to my new home very professionally and made the process very easy. Also Samantha was very polite and friendly thank you.
Helpful Report
Posted 1 month ago
I m very happy for it's feature like direct debit
Helpful Report
Posted 1 month ago
Customer service is satisfied ....Today I talk with Mylah and she is absolutely incredible
Helpful Report
Posted 1 month ago
Kieran was extremely helpful and patient.
Helpful Report
Posted 1 month ago
The customer service was excellent. Setting up an Octopus only took few minutes and to get the tariff options to choose which suit me Highly recommended.
Helpful Report
Posted 1 month ago
Sim sorted the problem with the DD. As long as Octopus take the variable DD on or about the first of the month then I will be a happy bunny. If not (as happened when I first joined Octopus) then……..
Helpful Report
Posted 1 month ago
Zak P was completely refreshing to talk to and it was like speaking to a friend who had your best interests at heart. Very human. What more can I say!!?
Helpful Report
Posted 1 month ago
Areeba was very helpful
Helpful Report
Posted 1 month ago
Fantastic service when onboarding. The advisor went above and beyond for me - managed to sort the issue so that an account was quickly set up.
Helpful Report
Posted 1 month ago
Great customer service, thank you!
Helpful Report
Posted 1 month ago
Quick,e asy and polite service.
Helpful Report
Posted 1 month ago
Spoke to a lovly lady called Britney who sorted out all my enquiries today very kind and helpful
Helpful Report
Posted 1 month ago
Octopus energy is rated 4.1 based on 6,584 reviews