“Areeba was very helpful. She made the set up process very efficient and easy. Her manner was polite and thoughtful explained everything and answered any questions I had . Thank you”
“The gentleman who helped me was very welcoming and kind. He really helped me throughout and whole process and just made it easy! It felt good to speak to someone who was willing to help and be chatty at the same time. It helped so much with my stress levels of choosing a new provider! Would recommend to family and friends.”
“By answering my question, quickly and efficiently .
I have been with Octopus for nearly three years , they have been very fair with there tariffs. A big than you to all your staff.”
“I spoke with Sammy today at the Octopus Energy team. She was so helpful, friendly and very quick to agree to my request and adjusted my monthly D.D. to the agreed appropriate amount.
I think Sammy is a great credit to the company, and I was most impressed by her general telephone manner and her ability to put me at ease, taking time to ensure I understood the situation going forward, offering me help at any time.
Thank you, Malcolm Law.”
“I spoke with Jamie-Leigh who was patient with me as I explained my situation. I felt I was being treated with care and professionalism, as an individual and not just answered with scripted responses.
She went beyond what I have previously been used to from other companies and was able to provide a solution.
Thank you Jamie-Leigh, and thank you Octopus Energy for employing such a brilliant person.”
“Octopus truly do have great customer service. Was anticipating a long wait to get through but was answered withing a couple of minutes.
Spoke to Zaid who was super friendly, upbeat and had a great telephone manner. Zaid was very helpful and informative and certainly epitomises the Octopus customer service mentality. Zaid mentioned towards the end of the call he was new in his role which surprised me as I never would have guessed judging by the conversation I just had with him. Testament to Zaid and the Octopus team who train thier new staff!”
