“I was relieved I didn't have to wait on the line too long, even though I called during peak times. Spoke to George who answered my queries and booked me an appointment for a Smart Meter installation. He was very pleasant and helpful despite the fact he was talking to an elderly lady who was a bit confused. Good on you George and all the best!”
“Prompt answer to call very helpful. There was no way I would have got the advice given from online or App . Tariff situation is complex and confusing, Example email advise set fixed term for gas however the agent explained the revised rates not released yet so wait”
“Excellent customer service once again from Octopus. We recently had solar panels and a smart meter installed, and the process of changing tariff and reducing our monthly direct debit amount couldn't have been easier. Everything was promptly and efficiently dealt with.”
“Libby was extremely helpful and efficient in setting up a new account. I telephoned on behalf of a family member with a disability. Libby was very kind and quickly asked if the new account holder should be added to the Octopus Priority Services Register. We were very pleased with the speed and ease of the new account set up. Fantastic service. Thank you.”
“Hello Octopus energy, just to say thank you for dealing with you company. Mollie explain every think, and I was able to ask any question I wasn't sure. Looking forward to be new user of your company. Thank you Mollie.
Kind regards Marie”
“Today I called and spoke with Sammy. I was concerned as my account was so much in credit in such a short space of time.
I have smart meters, but unfortunately the readings from one are not getting through.
She asked me to take a photo of said meter and sent me an email to attach this to for review.
The whole process was so simple as I struggle to read these meters without the aid of a video for guidance.
It would be lovely if there was still some credit on my account after it is brought up to date.
Sammy was so warm and friendly on the call.
She listened to my issues and helped in a very professional and courteous manner.
Definitely a 10 out of 10 in my opinion.
Thank you Sammy”
