“Lauryn quickly answered my call. She was friendly. And dealt with the issue efficiently. Explaining the reasons for the issue. Due to the change in Octopus Go card system. It deleted the joint account bank details and for some reason went back to taking debits from one of my other bank accounts for 3 months. Lauryn made sure the direct debit is coming from our joint account. This was sorted out quickly.”
“I rang the customer service team yesterday as I was in credit by a fair amount . Octopus had already contacted us to reduce our payments but as we have just moved house we felt a bit extra would pay help pay for other things. Joy was friendly and really helpful in refunding us £350. No fuss, quick and efficient . Thank you Joy 😊”
“First time contacting Octopus, as I'd bought a property and the seller used Octopus when she owned the property,so continued for ease.
My call was answered within minutes and Emily was extremely helpful in answering my questions and setting up my account. She also advised when to set up the payment as my tenant hasn't yet moved in and the property is currently empty.
I'd heard the adverts on the radio and I was a bit sceptical of all the positive comments, but I can safely say this was the most positive experience I've had in a long time with a utility company.
Very happy with response.”
“Sharna was really helpful and clear, and explained everything. It was easy to go through the questions and to request the switch from old energy provider, I am so glad I made the decision to change!”
“We switched to Octopus Energy today.
The representative who helped us, Zaid, was very helpful, efficient, and friendly.
The process went smoothly and quickly.”
“No sooner has the holding music begun than Jay answered the call. I am moving house so needed to alert Octopus about my date for leaving my present address and the new address where I wish to start my new octopus account.
I expected a lengthy and complex call but in just over 4 minutes my request was dealt with and I have had emails to confirm the details.
This is great customer service and, as I said to Jay, the commercials I hear on Classic FM regularly are proved to be true
Thank you”
“Ian Jones (EV Electrician) came to install our new wall charger and provided us with a stand out service.
From the outset he was incredibly friendly and easy to talk to. He went above and beyond to not only ensure the wall charger was properly installed as neatly as possible, but he also took the time to ensure our cabling in the fuse/ meter box was up to date and tidy.
We are incredibly happy with the service all thanks to Ian and his top tier service.
Thanks Ian!”
