“They ensure you don't need to worry about anything. Everything is in clear and concise language and even if there is an issue - that is resolved in a quick and efficient manner.”
“Switching supplier can be daunting, but Thomas ( Tom) has made it so easy
.Extremely knowlegable , and helpful, Phone answered very quickly , not put on hold for ages .
I amso impressed with the service I received, customer service and support, feel relieved we looked at coming to Octopus...Thank you Tom.”
“I had a very productive conversation with Tom today. He listened to my request and dealt with it promptly and went out of his way to make life easier for myself by requesting a new meter.
Thank You
Grace”
“Hi, octopus ,we had great customer service from Brad & Tom so far in trying to switch us over to you from british gas.
They have been brilliant and can't wait to be with you.
Thank you
Micheala & Martin”
“I can't thank Zak P enough for guiding me through the whole process of installing a new meter to a new build.
He was polite, friendly and professional. Made the whole process simple , it took no time at all and he made sure I was happy with everything discussed.
Many thanks to Zak and he is a credit to the company.”
“I love being able to reach someone directly who had the ability to help me get our new service started with ease. Kieran was kind and efficient and made it an easy process!”
“Spoke to Joseph Reader about my smart meter appointment was extremely helpful and knowledgeable
Reassured me and confirmed all had been booked
It’s a pleasure to deal with the octopus team”
“The cause of my complaint was quickly understood, sympathetically handled, and rectified by the call-handler, such that I felt it was only right to actually write a review on this website - something I would never usually do. Diolch yn fawr iawn, Garima Kumar.”
“Thomas was very helpful and knowledgeable about my options and promptly emailed me with the information
I am now looking further into which company I will go with”
“I had some issues switching from another provider to Octopus Energy (nothing major) so I called customer services.
Thomas was very helpful and professional and he solved my problem in seconds.
I must say, he was amazing!
Great experience.”
