“They took a while to respond to my online enquiry .... but I knew it was worth waiting for. They're responsive, helpful - and not over complicated! Great customer service domestic and business. Kai in business dept was very helpful.”
“Zaid was incredibly helpful in transferring me over to Octopus after multiple terrible experiences with British Gas. Would recommend their customer service to anyone.”
“Octopus is an outstanding company. I have never experienced a more user-friendly provider, user interface and customer service than with Octopus. No empty promises but transparency, easy, straightforward processes and fantastic, friendly customer service. Tony, who dealt with my call today was super helpful, had the relevant info straight away and resolved my query immediately. I can only recommend Octopus to everyone.”
“The lady l spoke to today think her name was Lucy had such a nice voice that put me at ease straight away. Lucy was very helpful hence the five stars”
“Lucy was extremely helpful when I was signing up for Intelligent Go. She was very knowledgeable and walked me through the whole process, including offering both options which were available and explaining the merits of both. Super communicator and representative!”
“I had received an email concerning my credit rating from Octopus so I rang the call line and was put through immediately and the operator apologised profusely and said I should not have received that email and would put a complaint in to the sector that deal with emails.”
