“We had a heat pump installed by octopus this week, and wanted to change our energy supplier also to octopus, we gave the customer services a call, Emily was really helpful and talked us through all the tariffs & answered every question we had regarding switching over, made it stress free and a really experience”
“Being an OAP it was refreshing to actually talk to a person on the phone. Alex was very informative and explained things clearly and slowly. I was more than happy with the service.”
“Toni fixed all our connection issues in an extremely professional fashion. I spent 21 years in customer service and whilst dealing with utilita was like trying to pull teeth from a live shark, this was like swimming through velvet chocolate. Outstanding.”
“I rang about a change of tariff. There was none of the automated questions and button pressing. The music was better than most. The one person who answered the phone dealt with my query without putting me on hold or transferring me. She was courteous and helpful. The call only took a few minutes. Thanks”
“Absolutely fantastic customer service from Octopus Energy - Terry S went above and beyond to help resolve my issue quickly and clearly. Friendly, knowledgeable, and genuinely keen to assist, Terry made the whole experience smooth and stress free. A real credit to the team!”
“My phone call was answered relatively quickly, fella called Jay Bradbury was very polite, friendly and immediately helpful. Telling me I would benefit a move to the fixed 12 month rate, clearly explained why and assured me my payments would be reduced next month. It was a brilliantly easy process as Jay updated my records. Very very helpful many thanks”
