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Octopus energy Reviews

4.3 Rating 8,351 Reviews
83 %
of reviewers recommend Octopus energy

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Octopus energy 5 star review on 20th May 2025
Alex
Octopus energy 5 star review on 16th May 2025
Jane
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 16th May 2025
Lana
Octopus energy 1 star review on 30th April 2025
Anonymous
Octopus energy 5 star review on 12th April 2025
Ron TANSER
Octopus energy 1 star review on 10th April 2025
Jamesc
89
Anonymous
Anonymous  // 01/01/2019
Thomas was really helpful and patient, explaining quite complicated aspects of energy pricing perfectly to myself, a first time buyer.
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Posted 2 months ago
Hopefully Shaub has sorted out my tariff
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Posted 2 months ago
Zaid helped me so much , quick change over from Scottish Power easy , great customer service
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Posted 2 months ago
Call answered in three seconds. Exceptional advisor talked me through my options in plain English which helped me choose my most economical deal. Couldn’t be happier with my energy supplier and the advisor.
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Posted 2 months ago
Flagship fitted solar panels on my rented accommodation. I was unsure regarding how I would benefit from them as I didn't understand the figures. I spoke to Leila H who explained the breakdown of the figures in a way I could relate to. Many thanks Leila H
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Posted 2 months ago
Joy knew exactly what what the issue was and fixed it remotely with no hassles.
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Posted 2 months ago
The person I spoke to was friendly and helpful. My query was dealt with quickly and my account set up immediately.
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Posted 2 months ago
Simple and easy switch, straight to the point from a friendly guide who was helpfu.
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Posted 2 months ago
Octopus really have a different kind of customer service compared to other energy companies. They consistently treat customers like regular human beings, and don’t hide behind rigid company processes. There’s something refreshingly different about them, and it’s not just superficial… Just spoke with George who was a good example of this…
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Posted 2 months ago
Terry, Tom, and Teej. Three legends all beginning with T who have provided me with friendly, courteous and helpful customer service. Lovely stuff.
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Posted 2 months ago
Mollie was great, fast, efficient and easy to deal with, made the switch effortlessly. 100% would recommend!
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Posted 2 months ago
Lauryn, was very helpful and relaxed. We sorted the problem and all is good!
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Posted 2 months ago
Pete S (COV10j was incredibly helpful and gave me the confidence that the issue I have will get sorted soon. He was cheerful and this was reflected in the assurance ghat he gave. I am looking forward to speaking to him again soon
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Posted 2 months ago
Mollie was extremely helpful and very lovely throughout the whole process! So excited to join octopus again.
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Posted 2 months ago
Thankyou Sammy for your patience talking to you was very easy and you dealt with my Questions with clarity.my husband is now a customer of octopus 🐙 and hoping to experience an easy transfer from his previous supplier.
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Posted 2 months ago
The staff members I spoke to today were incredibly helpful and polite. They made the transition to their company smooth and stress free
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Posted 2 months ago
spoke to lauryn who was very kind and able to deal with my concern over my direct payments thank you.
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Posted 2 months ago
Excellent service from Joshua . Made my life very simple and easy. Very nice young man and perfect manners!!!
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Posted 2 months ago
Dexter was amazing he helped me so much and I had so many problems but he managed to sort them all out,I’m very happy I have joined Octopus Energy
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Posted 2 months ago
Sammy was so helpful to-day with an old lady (me). She was really patient and solved my problem within minutes.
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Posted 2 months ago
Octopus energy is rated 4.3 based on 8,351 reviews