“Ross was fabulous. I was helping my 88 year old mother switch suppliers and he couldn’t have been more helpful. Knowledgeable, humorous and patient. I even reduced my tariffs during the call.”
“The reason I contacted was my contractende & I needed advice.The young man I spoke to whose name is Ben was very helpful and pleasant.
Always find Octopus as an energy supplier fair, and staff helpful.”
“I spoke to the lovely and happy Radhika today to switch a business account from another supplier, she was very patient and made the process incredibly easy. Thank you so much Radhika :)”
“Thank you Sam for answering my questions re FIT application form - so pleasant to speak to a person who listens, rather than a machine with standard and usually unhelpful, responses.”
“I spoke with Tom about swapping to Octopus and he was so helpful! He walked me through everything I needed to provide, replied to emails rapidly and was clear and concise on the phone. He made the whole experience easy and simple”
“We spoke with George today and referred to emails sent to us regarding our tariffs ending soon. George answered all our queries and informed us about our options in the near future. A friendly and knowledgeable person who made us feel glad to have switched to Octopus a while back. Thank you all for a great service.”
“I contacted the help centre and spoke to Salim a very polite advisor who uinderstood what I needed and helped me boyound what i had expected to happen.
The action that i was told i would get was virtual seconds after I put thye phone down.
Salim is a credit to Octopus and should be praised for his help.
Thanks Salim for all your help.”
“Excellent customer service. Hardly had to wait, very efficient team, especially initial call handler, Dexter who set up my account effortlessly in a very friendly and patient manner.”
