“I would recommend and rate Octopus energy customer services at 100% / I was dealt with very professionally and all the information that I required was available and explained perfectly, the young man on the phone was very polite and very efficient, Thankyou for your help with every aspect of my switch.”
“Phoned up to discuss a switch and went through to a lovely advisor called Alaan, he explained everything perfectly and was very patient with me. He was also very friendly and informative. There was also no phone options and I got through in under a minute so very happy! I get worried when companies have bad customer service lines, as it makes me want to not discuss things over the phone, and I end up avoiding them all together. Glad I switched and know octopus got my back if I need to dicuss anything in the future 🐙🐙”
“I am 77 and live on a pension so money is tight. i heard that energy costs are going up and so I spoke to a RACHAEL at your offices and she was EXTREMELY helpful, polite and understanding. She explained which tarif I was on and suggested one that would suit me better. She altered it for me. I am very pleased with your company and the way that she dealt with my concern.”
“Just switched over to Octopus and spoke to Aadam. He was superb to deal with and explained everything clearly and made sure I understood the tariff clearly. Thumbs up.”
“Thomas was very helpful, got me up and running and made it feel easy to get my utilities set up. Explained everything thoroughly and clearly and made sure I understood what was going to happen going forward with my meter being switched to a smart meter.”
“Honestly, Octopus Energy has been a shining light during the stressful international move from the US to the UK. Their phone agents the last couple of weeks, especially Carys today, have been attentive, kind, and patient while we navigate the differences and acclimate to our new lives in Scotland. We look forward to receiving their utility services and know that we are in good hands. They have been nothing but understanding with our switches from another carrier back and forth to Octopus.”
“The process of moving our account back to Octopus, after moving house was straight forward and simple. Radhika explained everything very clearly and when the noise from her office/call centre became too loud, she thoughtfully moved to a quieter location so we could hear each other. Octopus's reputation for good customer service was reinforced during a relatively short telephone call.”
